Help Desk Technician

7 days ago


Cape Town, Western Cape, South Africa Dimension Data Full time

About the Role: We are seeking a highly motivated Help Desk Technician to join our team at Dimension Data. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and vendors.

Responsibilities:
  1. Resolve technical issues via phone, email, or chat, adhering to established service level agreements.
  2. Build knowledge articles to enhance our internal resources.
  3. Ensure effective communication with clients regarding ticket status and progress.
  4. Work closely with cross-functional teams to achieve shared goals.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in a technical support role.
  • Proven track record of delivering excellent customer service.


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