Help Desk Technician

2 days ago


Cape Town, Western Cape, South Africa Logicalis Group (De) Full time
Job Title: Help Desk Technician
  We are seeking a highly skilled Help Desk Technician to join our team at the Logicalis Group (De). In this role, you will be responsible for providing technical assistance to our clients, ensuring that their technical issues are resolved promptly and efficiently. Your primary duties will include handling phone calls, emails, and other communication channels, as well as collaborating with internal teams to address customer concerns.

Key Responsibilities:
  
  1. Handle customer inquiries and provide technical support via phone, email, and other communication channels.
  2. Collaborate with internal teams to resolve complex customer issues.
  3. Update customer databases with service request details and resolution outcomes.
  4. Develop and maintain relationships with customers to ensure positive customer experiences.

Requirements:
  To succeed in this role, you must have excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment. A degree in Computer Science or a related field, combined with relevant experience in an IT service desk or helpdesk environment, is highly desirable.

About Us:
  Logicalis Group (De) is a global leader in digital transformation, helping businesses to realize their full potential by harnessing the power of digital technology and innovative services.

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