Business Operations Manager
4 days ago
Job Title: Business Operations Manager
Company Overview: Fidelity Services Group is a leading provider of fire response services in Gauteng, Johannesburg.
Key Responsibilities:
- Project Management: We oversee and manage various projects within the fire response division to ensure timely completion and alignment with company objectives.
- Operational Support: Our team provides support in daily operations, including coordinating resources, managing logistics, and facilitating communication across departments.
- Process Improvement: We identify opportunities for operational efficiencies and implement solutions to streamline processes.
Client & Stakeholder Engagement:
- Client Coordination: As a point of contact for clients, we address inquiries and ensure client satisfaction.
- Stakeholder Management: We maintain strong relationships with internal and external stakeholders, facilitating effective communication and collaboration.
- Reporting: We prepare and present reports on operational performance, project updates, and key metrics to senior management.
Administrative & Technological Expertise:
- Data Management: We maintain accurate records, manage databases, and generate detailed reports using Excel and other relevant software.
- Technological Proficiency: We utilize project management tools, CRM systems, and other software to enhance operational efficiency.
- Administrative Support: We assist with administrative tasks such as scheduling, document preparation, and correspondence.
Compliance & Quality Assurance:
- Compliance Oversight: We ensure all activities comply with industry regulations and company policies.
- Quality Assurance: We monitor the quality of services delivered, ensuring high standards and continuous improvement.
Education & Experience:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 2-4 years of experience in a coordination or administrative role, preferably within the fire response or related industry.
Technical Skills:
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management software.
- Experience with CRM systems and other business tools.
Soft Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to problem-solve and adapt in a dynamic environment.
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