Customer Service Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Newrest Full time

The Customer Service Manager will play a key role in ensuring the highest standards of service quality are maintained across our global operations.

Responsibilities:

  • Conduct daily unit tours to ensure all teams are on track and identify areas for improvement.
  • Lead the implementation of a comprehensive food testing program to ensure quality standards are met.
  • Develop and maintain a robust invoicing audit process to ensure accuracy and efficiency.
  • Implement a regular equipment check program to ensure all equipment is in good working order.
  • Update the menu calendar monthly and ensure all specs are checked before the next menu change.
  • Coordinate menu change meetings and ensure all employees are aware of and using the new specs.
  • Respond to customer complaints in a timely and professional manner.
  • Update QMS on a weekly basis with weekly reporting.
  • Coordinate charter flight setup and communication with internal stakeholders.

Requirements:

  • Grade 12
  • Diploma in Marketing & Events
  • Diploma in Client Services
  • 3 years' experience in a customer-facing role

Skills:

  • Communication
  • Assertiveness
  • Customer Service

Competencies:

  • Management
  • Planning & Organization
  • Leadership, Key Account Management


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Customer Care Manager Job DescriptionThe Customer Care Manager will be responsible for leading and managing the customer service team to ensure the highest levels of customer satisfaction. This role involves developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Newrest Full time

    Job Title: Customer Service ManagerCompany: NewrestJob Summary:We are seeking a highly skilled Customer Service Manager to join our team at Newrest. As a Customer Service Manager, you will be responsible for ensuring that our customers receive exceptional service and support.Responsibilities:Ensure that all customer complaints are responded to within 48...


  • Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Customer Relations ManagerWe are seeking a highly skilled Customer Relations Manager to lead our CRM department in the Warehouse and Logistics Services. The successful candidate will be responsible for ensuring a consistent, transparent, and high-quality management of customer relationships.Key Responsibilities:Develop and implement strategies to improve...


  • Johannesburg, Gauteng, South Africa Newrest Full time

    {"Responsibilities": "As a key member of our team, you will be responsible for ensuring the highest standards of customer service and quality assurance in our operations.Key responsibilities include:Conducting daily unit tours to ensure all teams are on track and identifying areas for improvement.Leading food testing and invoicing audits to ensure accuracy...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Key ResponsibilitiesEmpire Recruitment is seeking a skilled professional to lead our contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Skills and QualificationsStrong knowledge of customer needs and ability to provide...


  • Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client, a leading recruitment agency Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, is seeking a highly skilled Customer Relations Manager to join their team.Key Responsibilities:As a Customer Relations Manager, you will be responsible for ensuring a consistent, transparent, and high-quality management, administration, communication,...


  • Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

    Customer Service Operations ManagerWe are seeking a highly motivated and experienced Customer Service Operations Manager to oversee our customer service operations at Afrihost Home Connect. The ideal candidate will be responsible for managing a team of customer service representatives, ensuring efficiency, productivity, and customer satisfaction.Key...


  • Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

    Customer Service Operations ManagerWe are seeking a highly motivated and experienced Customer Service Operations Manager to oversee our customer service operations at Afrihost Home Connect. The ideal candidate will be responsible for managing a team of customer service representatives, ensuring efficiency, productivity, and customer satisfaction.Key...


  • Johannesburg, Gauteng, South Africa Network Contracting Full time

    Job Title: Head of Customer ServicesNetwork Contracting is seeking a highly skilled and experienced Head of Customer Services to lead our customer service team. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Team Leadership: Supervise and manage a team...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Job Title: Customer Service Operations ManagerUnique Personnel Ltd is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the end-to-end Order to Cash process, ensuring timely order fulfillment, and managing a team of customer service professionals.Key...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Job Title: Customer Service Operations ManagerUnique Personnel Ltd is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the end-to-end Order to Cash process to ensure timely order fulfillment in Business-to-Business support at the sub-regional level.Key...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    {"h3": "Customer Service Manager Job Description"} The Customer Service Manager at Initiate International will lead and inspire the customer service team in Johannesburg, delivering exceptional customer experiences and driving high levels of performance and customer satisfaction. Key Responsibilities Lead, motivate, and manage the customer service team to...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Customer Service ManagerInitiate International is seeking a seasoned Customer Service Manager to lead our customer service team in Johannesburg. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving team performance, and ensuring seamless customer interactions across multiple channels.Key...


  • Johannesburg, Gauteng, South Africa Network Contracting Full time

    ### Job Summary We are seeking a highly skilled Customer Service Director to lead our customer service team in the payment platforms department. As a key member of our team, you will be responsible for managing daily operations, including hiring, training, and performance management of a high-energy team. ### Key Responsibilities * Lead daily operations...