Dispatch Supervisor

1 week ago

Midrand, Gauteng, South Africa Kontak Recruitment Full time
Dispatch Supervisor

At Kontak Recruitment, we are seeking a highly skilled and experienced Dispatch Supervisor to join our team. As a key member of our logistics team, you will be responsible for ensuring the smooth and efficient movement of goods from our warehouse to our customers.

Key Responsibilities:
  • Plan, coordinate, and manage the movement of outgoing export orders and those delivered locally through external transporters.
  • Manage external transporters by ensuring correct quantities and products are loaded to what was invoiced and ensure adherence to Service Level Agreements.
  • Develop and implement best practice dispatch principles, policies, and processes across the organization to improve operational and financial performance.
  • Ensure standard load configurations are developed and adhered to.
  • Inspect orders to ensure the correct quantities and products match what was invoiced to the recipients.
  • Track final product shipments, costs, and timelines according to requirements.
  • Negotiate and procure rates from 3PL service providers, such as port agents, transporters as well as origin stations.
  • Compile estimates and quotations.
  • Provide monthly reporting of conversion of estimates to business.
  • Keep detailed, organized records of orders and stock.
  • Prepare accurate reports according to the expectations of management.
  • Analyse data, and suggest modifications and improvements accordingly.
  • Ensure that customer orders are delivered safely, effectively, and efficiently and in line with the company requirements.
  • Resolve any arising customer problems or complaints.
  • Monitor quality, quantity, delivery times, and transport costs.
  • Partner with the Sales Team and keep them informed and up to date on progress of deliveries.
  • Assist in overseeing the warehouse, ensure the integrity of stock accuracy, and manage stock movements with the help of team members.
  • Ensure that all export shipments comply with international trade regulations, customs requirements, and company policies.
  • Stay up to date with changes in export regulations and implement necessary adjustments to procedures.
  • Develop and maintain efficient export dispatch processes and procedures to enhance productivity and reduce costs.
  • Ensure metrics, reports, and process documentation is available.
  • Oversee Dispatch (Internal) as and when required.
  • Ensure pest control and documentation is up to date.
  • Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.

We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. If you have a passion for logistics and are looking for a new challenge, please apply for this exciting opportunity.

Requirements:

  • Grade 12 plus relevant degree or 3-year diploma.
  • Minimum of 2 years' experience in Freight Forwarding.
  • Minimum of 2 years' experience in Pricing / Estimates.
  • Experienced in exporting into Africa across boarders.
  • Experience in working with external transporter.
  • Understanding of incoterms, critical.
  • Understanding of shipping line processes and requirements.
  • Understanding of port charges and processes.
  • Excellent administrative, computer and communication skills.
  • People management, coaching abilities, teamwork, and time management.
  • Unique blend of business and technical savvy.
  • A big-picture vision and the drive to make that vision a reality.
  • Enjoy spending time in the market to understand customer challenges, and find innovative solutions for the broader market.
  • Ability to work independently and be self-motivated as well as part of a team.
  • Ability to conduct thorough internet research and meta-analysis.
  • Detail oriented with strong follow-through skills.
  • Excellent presentation skills and good interpersonal skills.
  • Strong oral and written communication skills.
  • Excellent organizational skills.
  • Strong computer skills including Microsoft Office (PowerPoint, Excel, Access).
  • Be able to execute the DEDVIM process (define, explore, develop, validate, implement, measure).

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