Market Manager

3 weeks ago


Worcester, Western Cape, South Africa Nedbank Full time
Job Summary

We are seeking a highly skilled and experienced Market Manager to join our team at Nedbank. As a key member of our sales and service team, you will be responsible for managing our business portfolio, building relationships with clients, and leading a team of sales professionals to deliver outstanding client service.

Key Responsibilities
  • Sales Growth and Development
    • Achieve sales growth targets by identifying and communicating sales opportunities to the sales and service teams.
    • Collaborate with teams to inspire action plans to grow profit and market share.
    • Drive client acquisition and increase digital market activity across the community.
  • Client Engagement and Retention
    • Analyse client profiles to understand their needs and identify leads for cross-selling or client retention/growth.
    • Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
    • Analyse client feedback reports from Service teams and address/action plan and root causes with teams to achieve service excellence goals.
  • Operational Excellence
    • Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
    • Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
    • Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
  • Leadership and Development
    • Participate in the preparation of business performance reports to engage management on a regular basis.
    • Translate business goals into team and personal goals based on team roles and responsibilities.
    • Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
    Requirements
    • Qualifications
      • Diploma
    • Experience
      • 3 - 6 years of experience as a Market Manager, including 2 years' experience in a client-facing retail sales environment and 2 years' experience in people management.
    • Technical and Professional Knowledge
      • Customer service principles
      • Consumer behaviour
      • Sales Strategies
      • Competitor analysis
      • Coaching principles
      • Nedbank policies and procedures
      • Operational procedures
      • Change management
      • Workforce planning
    • Behavioural Competencies
      • Creating a Service Reputation
      • Business Acumen
      • Building Customer Relationships
      • Creating Demand Through Insight
      • Delegation and Empowerment
      • Motivating the Sales Team
      • Guiding Sales Opportunities


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