Wealth Management Specialist
2 months ago
MMI Holdings Ltd is a leading financial services company in South Africa, with a legacy of serving the communities in which it operates. Our mission is to provide affordable financial solutions that create financial growth and security for our clients.
Job PurposeThe successful candidate will be responsible for attracting, acquiring, and retaining clients by selling company products to generate new business and providing after-sales service to clients to ensure client retention, increase market share, and contribute to the overall business objectives and its long-term viability.
Key Responsibilities- Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs.
- Sell products in line with client requirements and financial needs by conducting affordability analysis to achieve clients' financial goals.
- Calculate and advise on tax and legal implications of products and changes.
- Capture client information, relevant actions, and sales on the systems accurately.
- Complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality, and conversion while adhering to compliance requirements in the sales process.
- Provide financial advice in line with the engagement strategy to enhance client financial wellness.
- Investigate client queries within the agreed service level and ensure timely feedback to clients.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders to ensure they receive the appropriate services.
- Report on delivery of services against agreed service level agreements and overall customer targets.
- Provide authoritative, expert advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate in a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Influence and participate in change initiatives.
- Develop own expertise in terms of professional, industry, and legislation knowledge.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership for driving career development.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Examining Information: Analyze and process information, ask probing questions, and strive to find solutions to problems.
- Interacting with People: Be lively and project enthusiasm, be talkative in making contact, and focus on interacting and networking with people.
- Convincing People: Be comfortable having to persuade others, shape opinions by being outspoken, and seek to negotiate with others.
- Articulating Information: Be articulate in giving presentations, be eloquent and explain things well, and project social confidence when articulating information.
- Conveying Self Confidence: Be self-assured and project inner confidence, be confident and determine own future values own contributions.
- Thinking Positively: Be optimistic and positive, recover easily from setbacks and obstructions, and be jovial and project cheerfulness.
- Meeting Timescales: Be target-focused and meet deadlines, be punctual and keep to schedule, and be reliable in finishing tasks.
- Following Procedures: Conform and adhere to rules, closely follow instructions and procedures, and minimize risks by sticking to processes.
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