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E-Commerce Operations Specialist

2 months ago

Worcester, Western Cape, South Africa Wild Dreams Hospitality Full time
Job Description

Wild Dreams Hospitality is seeking a highly skilled and experienced E-Commerce Coordinator to join our team. As a key member of our operations team, you will be responsible for managing our online sales and marketing efforts, ensuring a seamless customer experience across all digital channels.

Key Responsibilities:
  • Manage and optimize our e-commerce platform to ensure maximum efficiency and customer satisfaction.
  • Develop and implement effective digital marketing strategies to drive sales and increase brand awareness.
  • Collaborate with cross-functional teams to ensure alignment and consistency across all marketing efforts.
  • Analyze sales data and customer behavior to identify trends and areas for improvement.
  • Provide exceptional customer service through multiple channels, including email, phone, and social media.
  • Stay up-to-date with industry trends and best practices to ensure our e-commerce operations remain competitive and innovative.
Requirements:
  • Relevant tertiary qualification in a field such as business, marketing, or commerce.
  • Previous experience in e-commerce, digital marketing, or social media management.
  • Excellent written and verbal communication skills in Afrikaans and English.
  • Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines.
  • Strong leadership skills with a can-do attitude and a natural sense of empathy for customers.
  • Strong analytical skills with the ability to interpret data and make actionable recommendations.