Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Customer Service Representative

We are seeking a highly motivated individual to join our dynamic team as a Customer Service Representative. As an integral part of our customer-facing operations, you will:

  • Provide exceptional customer service, ensuring all customer inquiries and concerns are addressed in a timely manner.
  • Manage both inbound and outbound calls efficiently, ensuring all customer interactions are handled professionally and with in-depth knowledge.
  • Ensure priority workstreams are executed in line with established KPIs.
  • Coordinate customer and engineer availability to maintain a seamless experience while ensuring efficient diary management.
  • Actively seek and implement feedback from call coaching and monitoring sessions to support personal development and the consistent delivery of exceptional customer service.

What We're Looking For:

  • Experience in a customer-facing role, ideally with a background in both inbound and outbound calling. A minimum of 1 year in customer service and 1 year in sales (inbound/outbound) is required.
  • Prior experience in planning and scheduling, with knowledge of UK-wide geography, is highly desirable.
  • Excellent communication skills, both over the phone and via email.
  • Strong attention to detail with a commitment to delivering high-quality service.
  • Ability to manage high volumes of work efficiently.
  • Familiarity with multiple online systems, including Microsoft tools and bespoke in-house systems.
  • Experience in objection handling with a natural flair for sales.

Qualifying Criteria:

  • ITC and Criminal Clear
  • Grade 12
  • Able to work UK shifts
  • Transport provided


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Key Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes responding to customer inquiries, resolving issues, and providing solutions to meet their needs.Key...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at MindMatch Consulting.As a Customer Service Representative, you will be responsible for:Providing exceptional customer service to clients via phone, email, and other communication channelsResponding to customer inquiries...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Call Centre Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email, chat, or other communication channels.Key Responsibilities:Respond to customer inquiries regarding...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Customer Service Representative OpportunityWe are seeking an experienced Customer Service Representative to join our team at West Coast Personnel.About the Role:This is an exciting opportunity for a skilled Customer Service Representative to work with a dynamic team and contribute to the success of our clients.Key Responsibilities:Provide exceptional...


  • Cape Town, Western Cape, South Africa CoetzeeHR Consultants Full time

    Customer Service RepresentativeWe are seeking a seasoned customer service representative to join our team at CoetzeeHR Consultants. As a key member of our team, you will be responsible for delivering top-notch customer service to our clients.What We OfferCompetitive salaryExciting career growth opportunitiesFun, collaborative work environmentCentrally...


  • Cape Town, Western Cape, South Africa abc Full time

    Job FunctionThe Customer Service Representative represents the company 'abc' by addressing incoming inquiries. The role performs basic administrative tasks, including customer support and operational duties. Typically works on routine assignments. The representative understands and addresses customer needs, which may include resolving issues and educating...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Customer Service RepresentativeJob Summary:WNS Global Services is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service and a commitment to excellence in all aspects of their work.Key Responsibilities:Investigate and resolve customer...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Surgo PTY Ltd.The ideal candidate will have a minimum of 2 years' experience in customer care, preferably in a call centre environment.Key responsibilities include:Providing excellent customer service via webchatResolving customer queries and complaints in a...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Mindmatch Consulting.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Answering customer inquiries and...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at MindMatch Consulting. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Answering inbound calls from customers and providing them with...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Job Title: Customer Service RepresentativeJob Type: ContractDuration: 3 monthsLocation: BellvilleAbout the Company: Isilumko Staffing is a leading staffing agency specializing in pharmaceutical sales and customer service.About the Role:We are seeking a highly motivated and energetic Customer Service Representative to join our team on a 3-month contract. As a...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    Customer Service RepresentativebeBee Professionals is seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of 2 years of customer service experience and excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving...


  • Cape Town, Western Cape, South Africa Capita Full time

    Customer Service Representative Job Summary We are seeking a skilled Customer Service Representative to join our team at Capita. As a key member of our contact centre, you will play a vital role in delivering exceptional customer experiences and achieving our business objectives. Key Responsibilities * Respond to customer inquiries and resolve issues in...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at mPower People Solutions.The ideal candidate will have a strong background in customer service, with experience in handling inbound calls and providing exceptional service to clients.Key ResponsibilitiesRespond to customer inquiries and resolve...


  • Cape Town, Western Cape, South Africa Teleperformance Full time

    OverviewWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our Global Business Services Financial Services Skills Accelerator, you will play a critical role in delivering exceptional customer experiences and driving business growth.ResponsibilitiesAs a Customer Service Representative, you will be...


  • Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, providing information and assistance to customers, and resolving issues promptly.Key...


  • Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at Merand Corbett & Associates. The ideal candidate will have excellent communication skills and a strong understanding of customer service principles.Greet customers in a friendly and welcoming mannerFacilitate and coordinate customer...