Gaming Operations and Technology Director

1 week ago

Sandton, South Africa Initiate International Full time
Gaming Operations and Technology Manager

Initiate International is seeking a highly skilled Gaming Operations and Technology Manager to join its team in Johannesburg. This role is pivotal in ensuring the delivery of a high-quality gaming experience on MGA licensed platforms.

Key Responsibilities:
  • Oversee and manage the game operations compliance process to ensure seamless delivery of games.
  • Regularly review and update policy documentation to ensure regulatory compliance.
  • Ensure games comply with MGA regulations, including testing 10% of games before launch and on an ongoing basis.
  • Collect and securely store all RNG and RTP certificates for audit purposes.
  • Develop and maintain game product policies and procedures.
  • Monitor adherence to game operation policies and procedures.
  • Track data to ensure games are not accessible in blocked or restricted regions.
  • Manage the complete gaming product lifecycle.
  • Ensure Game Service Provider contract compliance is documented and adhered to.
  • Lead the integration and onboarding of new game service providers.
  • Oversee the technical release of games on the platform.
  • Conduct market research to identify gameplay trends.
  • Manage the integration of Game Service Providers in collaboration with WHG.
  • Optimize game placement to achieve high profitability.
  • Prepare reports and analytics on gameplay, profitability, customer trends, and the effectiveness of promotions.
  • Ensure timely billing and payments to Game Service Providers.
  • Plan and coordinate GSP migrations.
  • Manage migration projects to ensure completion within set timelines.
  • Monitor game functionality, RTP, interruptions, and payouts for big wins and jackpots.
  • Triage game support inquiries from various departments.
  • Maintain an approved list of games categorized by type, RTP, profitability, status, and positioning.
  • Update the business and website regarding new and retiring games.
  • Manage communication across the business related to games, reporting, technical support, compliance, and testing.
Requirements:
  • Must have experience in the gambling industry.
  • Comprehensive knowledge of regulatory requirements and compliance, particularly in responsible gambling.
  • Strong communication and problem-solving abilities.
  • Experience with Microsoft Teams & SharePoint.
  • Previous experience working with 3rd party game providers.

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