Senior Network Operations Center Engineer

1 month ago


Midrand, Gauteng, South Africa ikeja Full time

Job Summary

At ikeja, we're seeking a skilled Senior NOC Engineer to play a vital role in our network infrastructure team. This position involves monitoring field teams, PRTG, and escalations to ensure seamless network operations.

Key Responsibilities

  • Monitor field team groups for escalations, including switch renaming, device connection issues, and bespoke requests.
  • Frequent monitoring of PRTG to identify offline sites and sectors, alerting the Internal NOC group as needed.
  • Utilize PRTG to identify frequent sector issues, add problematic customers for connection tracking, and update PRTG with missing or incorrect sector details.
  • Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.

Requirements

  • 3-4 years of experience in a NOC role and a 1 network qualification.
  • Experience with Ubiquiti, Cambium, or related wireless vendors.
  • Good understanding of IP networking, basic dynamic routing protocols, and ISP design networks.

Benefits

  • The opportunity to grow both in your personal and professional capacity.
  • Free ikeja internet at your home (if you are in a coverage area) after successfully passing probation period.
  • Health insurance and provident fund.

Why ikeja?

  • We're on a mission to bridge the digital divide and unlock the potential of underserved communities.


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