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Branch Manager

2 months ago

Bloemfontein, Orange Free State, South Africa Fidelity Services Group Full time

Job Summary:

The Branch Manager - Cash Processing Specialist will be responsible for maintaining the entire daily operation of the cash centre and ensuring all feedback has been given and queries resolved as per contractual agreement between the parties.

Key Responsibilities:

  1. Processing of Client Funds: The successful candidate will be responsible for processing client funds through ATM, retail, manual, and device experience.
  2. Query Resolution: The Branch Manager will resolve queries relating to treasury and teller differences, providing feedback to clients and the support department.
  3. Treasury Balancing: The candidate will be responsible for balancing the treasury, conducting float checks, and managing staff members.
  4. Operational Management: The successful candidate will be responsible for accepting overall responsibility for the centre and its performance, managing time and attendance (Payroll) knowledge of BPSI, and conducting daily stock submissions and monthly stock orders.
  5. Leadership and Management: The Branch Manager will be responsible for managing queries, processing platforms, and daily operations of a cash centre.

Requirements:

  1. Matric (Grade 12) Qualification: The successful candidate must have a Matric (Grade 12) qualification.
  2. Stress Management: The candidate must be able to function in a stressful environment with daily challenges.
  3. People Management Skills: The successful candidate must have excellent people management skills.
  4. Time Management Skills: The candidate must have excellent time management skills.
  5. Technical Skills: The successful candidate must have excellent Excel and Word skills, as well as experience with cash centre processing, stock and consumable management, investigations, and ISA Platform experience.
  6. Communication Skills: The Branch Manager must be able to deal with clients on a professional level.

Personal Attributes:

  1. Multi-Tasking: The successful candidate must be able to multi-task.
  2. Accountability: The candidate must be willing to accept responsibility and accountability for all queries.
  3. Time Management: The successful candidate must be a hands-on person with exceptional time management skills.
  4. Conflict Resolution: The Branch Manager must be able to address and resolve any staff challenges that may arise.