Current jobs related to Performance Monitoring and Improvement Specialist - Umhlanga, KwaZulu-Natal - Talksure Pty Ltd

  • Business Process Improvement Specialist

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full time

    BET Software is looking for an exceptional Business Process Improvement Specialist to drive operational excellence throughout our organization. In this role, you will work closely with our development team to identify areas for improvement and develop strategic solutions.Key ResponsibilitiesIdentifying areas for improvement in business processesDeveloping...

  • Process Improvement Manager

    4 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time

    We are seeking an experienced Process Improvement Manager to join our team at Huntswood. This individual will play a crucial role in identifying and implementing process improvements to enhance operational efficiency and effectiveness within the contact centre.Key Responsibilities:Conduct thorough analysis of current processes to identify areas for...

  • Financial Performance Analyst

    4 days ago

    Umhlanga, KwaZulu-Natal, South Africa ENGINEERINGUK Full time

    About the RoleThe Finance Analyst will play a crucial role in supporting the Commercial Finance Director by providing financial insights, reporting, and analysis to drive business performance and strategic decision-making.Key ResponsibilitiesLeadership:Develop and implement strategies to improve financial performance and drive business growth.Mentor and...

  • Site Improvement Specialist

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Hollywoodbets is a leading South African sports betting company that offers a unique and exciting work environment. We are currently looking for a Real Estate Project Lead to join our team in Umhlanga, Kwa Zulu Natal.The successful candidate will be responsible for managing all site improvements, building alterations, new builds, design and floor planning,...

  • Process Improvement Specialist

    5 days ago

    Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time

    Key ResponsibilitiesImplement operational methodologies aligned with business strategic objectives and standard operating models.Deliver effective implementation approaches to embed continuous improvement change initiatives.End-to-end ownership of delivering and embedding methodology within the operation as set out by the leadership team.Identify best...

  • Cash Monitoring Operator

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...

  • MSSQL Performance Expert

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full time

    Our TeamBET Software is a dynamic technology company with a passion for innovation. Our team consists of talented professionals who strive to deliver exceptional results. As a member of our team, you'll have opportunities for growth, development, and recognition.ResponsibilitiesContribute to the design, optimization, and monitoring of our database...

  • Performance Management Executive

    5 days ago

    Umhlanga, KwaZulu-Natal, South Africa CCI Global Full time

    About the Job:CCI Global is seeking an experienced Senior Account Planning Director to lead our planning function. As a key member of our team, you will be responsible for developing and implementing effective planning strategies to drive business growth and improve operational efficiency.Key Responsibilities:Develop and implement effective planning...

  • Financial Performance Strategist

    5 days ago

    Umhlanga, KwaZulu-Natal, South Africa Unilever Brazil Full time

    Unilever Brazil is HiringAs a Commercial Finance Analyst, you will play a key role in supporting the Commercial Finance Director by providing financial insights, reporting, and analysis to drive business performance and strategic decision-making. Our team is responsible for corporate management accounting systems, including governance and controls,...

  • High-Performing CRM Strategist

    12 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    About UsSandi Crowther Recruitment is a leading recruitment agency in the industry, and we are seeking an experienced CRM Specialist to join our team.Job DescriptionWe are looking for a highly skilled CRM Specialist to drive player acquisition, engagement, and retention. The ideal candidate will have proven expertise in campaign execution and user journey...

  • Transportation Management Specialist

    6 days ago

    Umhlanga, KwaZulu-Natal, South Africa Kontak Recruitment Full time

    Job DescriptionThe Transportation Management Specialist is responsible for overseeing the day-to-day operations of our fleet, including vehicle maintenance, driver supervision, and route optimization. This role requires a strong background in logistics and transportation, as well as excellent communication and problem-solving skills.Responsibilities:Manage...

  • Group Rewards Specialist

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa Ignition Group Full time

    At Ignition Group, we value our employees. It is this commitment to acquiring and retaining the right talent that has allowed us to become a leader in our industry.To help us stay at the top of our game, we are looking for a well-rounded Group Rewards Specialist to join our vibrant team.The Group Rewards Specialist will play a crucial role in defining our...

  • Healthcare Quality Assurance Specialist

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa MVG Recruitment Specialists Full time

    We are recruiting for a highly skilled Healthcare Quality Assurance Specialist to join our team at MVG Recruitment Specialists. In this role, you will be responsible for ensuring that our healthcare services meet the highest standards of quality and safety.About Us:MVG Recruitment Specialists is committed to providing exceptional healthcare staffing...

  • Change Management Specialist

    4 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time

    We are seeking a highly skilled Change Management Specialist to join our team at Huntswood. This individual will play a crucial role in ensuring the successful implementation of operational changes within the contact centre.Key Responsibilities:Design and execute comprehensive change management plans to achieve business objectives.Engage with key...

  • Group Rewards Specialist

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa MindMatch Consulting (Pty) Ltd Full time

    The Group Rewards Specialist will play a crucial role in defining the reward philosophy and maturing the reward practices, ensuring that the company can attract and retain top talent, and reward high performance. This role will conduct thorough research and identify reward and benefit trends to provide insights and recommendations for effective management of...

  • Maintenance and Repair Specialist

    5 days ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Full time

    Talksure is committed to providing equal opportunities to all applicants from diverse backgrounds. We are seeking a skilled maintenance and repair specialist to join our team and contribute to the upkeep of our facilities.About the RoleThe successful candidate will possess a strong knowledge of electrical, plumbing, HVAC, and general maintenance practices. A...

  • Technical Support Specialist Lead

    6 days ago

    Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist Lead to join our team at BET Software. As the successful candidate, you will be responsible for leading and managing a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience.Key Responsibilities:Manage...

  • Junior Data Specialist

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full time

    We're looking for a skilled Junior DBA to contribute to our team's success at BET Software. This position offers an exciting chance to take on broader responsibilities and grow with us as we continue to innovate.This role is suitable for individuals with basic SQL skills and a strong analytical mindset. You'll work closely with senior DBAs, report to the...

  • Chief Risk Management Specialist

    17 hours ago

    Umhlanga, KwaZulu-Natal, South Africa BET Software Full time

    About Us:">BET Software is a forward-thinking company dedicated to delivering top-notch IT security solutions. Our team of experts is passionate about safeguarding our organisation's digital assets in an ever-evolving landscape of cyber threats.">Job Description:">We are seeking a highly skilled Chief Risk Management Specialist to join our dynamic Security...

  • Cloud Data Warehouse Specialist

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa BET Software Full time

    Data Warehouse Specialist Job Summary:We are seeking an experienced Cloud Data Warehouse Specialist to join our team at BET Software. As a key member of our data management team, you will be responsible for designing and implementing scalable, high-performance data warehouse architectures that support analytical and operational workloads.**Key...

Performance Monitoring and Improvement Specialist

1 week ago

Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

The ideal candidate will possess exceptional leadership skills to spearhead our Performance Monitoring and Improvement Specialist role.

Core Responsibilities

  • Supervise Quality Assurance specialists.
  • Guarantee customer satisfaction by scrutinizing agent-customer interactions.
  • Forge strong ties with sales teams.

Main Tasks

  1. Identify areas for improvement using sales data analysis.
  2. Regularly review sales results and assess agent performance.
  3. Take charge of investigating issues and mentoring QA specialists.
  4. Organize ongoing education and BYC administration.
  5. Keep sales agent records up-to-date.

Innovation and Progress

  • Benchmark performance against predefined service metrics.
  • Communicate clear objectives regularly.
  • Boost overall efficiency of Quality Assurance processes.

Personal Growth and Development

  1. Cultivate teamwork within the QA department.
  2. Train and evaluate QA analysts for enhanced communication skills.
  3. Strengthen connections between sales teams and share expertise.

Vital Requirements

  • Hold a Matric certificate.
  • Have at least five years' experience managing Quality Assurance teams.
  • Show proficiency in MS Office.

Please be aware that we may not get in touch within 14 working days; consider it an unsuccessful application then.