Process Improvement Manager

2 weeks ago


Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time

We are seeking an experienced Process Improvement Manager to join our team at Huntswood. This individual will play a crucial role in identifying and implementing process improvements to enhance operational efficiency and effectiveness within the contact centre.

Key Responsibilities:
  • Conduct thorough analysis of current processes to identify areas for improvement.
  • Develop and implement process improvement initiatives to drive operational excellence.
  • Collaborate with cross-functional teams to ensure seamless implementation of process changes.
  • Monitor and report on progress against key performance indicators (KPIs) to inform strategic decision-making.
Requirements:
  • Relevant experience in process improvement and change management.
  • Strong analytical and problem-solving skills, with ability to think critically and strategically.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.


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