Customer Service Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Skill Shed Full time

Job Title: Customer Technical Support

Job Summary:

We are seeking a highly skilled and experienced Customer Technical Support professional to join our team at Skill Shed. The successful candidate will be responsible for managing customer complaints, providing technical support, and optimizing product development.

Key Responsibilities:

* Manage the Customer Complaint Handling (NCR) system, including registering, investigating, and resolving customer complaints
* Provide technical support to customers, including visits, liaison with production teams, and market watch
* Manage customer trials, consolidate information, and ensure efficient and effective trial runs
* Benchmark competitors and optimize product development
* Assist with projects to rationalize and improve paper costs
* Ensure compliance with safety, quality, and environmental procedures

Requirements:

* 5 years of technical experience in a FMCG or packaging environment
* Experience in Corrugated manufacturing is an advantage
* Results-oriented, competitive, and customer-focused
* Strong organizational and communication skills
* Computer literate

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment

If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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