First Line Manager: Underwriter: SLS: Risk Team Lead

2 weeks ago

Cape Town, Western Cape, South Africa Sanlam Full time

Role Overview

Sanlam Life and Savings is seeking a First Line Manager to lead the Underwriting Team in SLS Operations. This role is responsible for managing, coaching, and developing the team to achieve desired outputs and behaviors aligned with SRS strategic objectives.

Key Responsibilities

  • Communicate business requirements clearly and accurately to the team.
  • Effective communication to other role-players to ensure accurate and efficient processing of transactions requested by the client.
  • Query handling with accuracy, urgency, and swift conclusion.
  • People and performance management within a productivity, quality, and customer service-oriented environment.
  • Identify process shortcomings and discrepancies and resolve and communicate with relevant stakeholders.
  • Ensure effective management of Service Level Agreements between New Business and other stakeholders, by means of effective capacity planning and absenteeism management.
  • Make effective use of MIS to manage the operational effectiveness of the department.
  • Ad hoc, daily, weekly, monthly, or quarterly planning of operational activities of the team.
  • Identify training and development needs via trend analysis and with input of Training & Development team.
  • Effectively manage the budget of the department.
  • Reporting based on: The performance of the team Trends identified with possible solutions
  • Strategic action plans: Identifying action plans along with the rest of the Management team for a specific year (up to 3 years), based on historic performance, input from teams, and possible enhancements to remain relevant.
  • Conduct regular individual and team meetings to maintain effective communication and a high focus on relationship building.
  • Role-model, drive, embed, and vest SRS Values and Culture within the business.
  • In collaboration with the Chief Underwriter, ensure that the development plan of the team is reviewed monthly, and progress communicated to team members. Ensuring team members remain fully informed about their progress.
  • Building relationships with brokers and advisors to ensure adoption of operational processes and client-centric outcomes.

About Sanlam

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

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