Risk Manager: Underwriter: Sanlam Life and Savings

2 days ago

Cape Town, Western Cape, South Africa Sanlam Full time
About the Role

Sanlam Life and Savings is seeking a highly skilled and experienced First Line Manager to lead our Underwriting team. As a key member of our management team, you will be responsible for managing, coaching, and developing a team of Underwriters and Administrators to achieve business objectives.

Key Responsibilities
  • Communicate business requirements clearly and accurately to the team.
  • Effective communication to other role-players to ensure accurate and efficient processing of transactions requested by the client.
  • Query handling with accuracy, urgency, and swift conclusion.
  • People and performance management within a productivity, quality, and customer service-oriented driven environment.
  • Identify process shortcomings and discrepancies and resolve and communicate with relevant stakeholders.
  • Ensure effective management of Service Level Agreements between New Business and other stakeholders, by means of effective capacity planning and absenteeism management.
  • Making effective use of MIS to manage the operational effectiveness of the department.
  • Ad hoc, daily, weekly, monthly, or quarterly planning of operational activities of the team.
  • Identify training and development needs via trend analysis and with input of Training & Development team.
  • Effectively manage the budget of the department.
  • Reporting based on:
    • The performance of the team
    • Trends identified with possible solutions
  • Strategic action plans:
    • Identifying action plans along with the rest of the Management team for a specific year (up to 3 years), based on historic performance, input from teams, and possible enhancements to remain relevant.
  • Conduct regular individual and team meetings to maintain effective communication and a high focus on relationship building.
  • Role-model, drive, embed, and vest SRS Values and Culture within the business.
  • In collaboration with the Chief Underwriter, ensure that the development plan of the team is reviewed monthly, and progress communicated to team members. Ensuring team members remain fully informed about their progress.
  • Building relationships with brokers and advisors to ensure adoption of operational processes and client-centric outcomes.
Requirements
  • Relevant tertiary qualification.
  • Relevant Management or Leadership development programmes will be an advantage.
  • 2-3 years managing a production team and/or specialist in the Banking/Insurance industry.
  • Experience in a New Business environment.
  • Experience in people management, development, and/or coaching/mentoring.
  • Performance Management experience.
  • Exposure to extracting and interpretation of data from Management Information Systems will be an advantage.
  • Knowledge of Financial or Risk products.
Competencies
  • Communicates effectively
  • Presentation skills
  • Business insight
  • Decision quality
  • Analytical thinking
  • Cultivates innovation
  • Plans and aligns
  • Concern for accuracy
  • Customer focus
  • Collaborates
  • Drives results
  • Influencing and gaining commitment
  • Team success
  • Being resilient
  • Tech savvy

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