Client Service Professional
3 weeks ago
Client Service Professional
About the Role:We are seeking an experienced Client Service Professional to join our team at Isilumko Staffing in Johannesburg. The successful candidate will be responsible for delivering exceptional client service across our trading and investment platforms.
Key Responsibilities:- Client Support: Provide top-notch support to clients, ensuring they have a seamless experience with our products and services.
- Trading and Investing: Execute trades and investments as per client instructions, maintaining a high level of accuracy and attention to detail.
- Cross-Selling: Promote and sell additional products and services to clients, enhancing their overall experience and satisfaction.
- Query Resolution: Respond efficiently to client queries via phone and JIRA, resolving issues promptly and professionally.
- Qualifications: Matric certificate with a tertiary qualification or progress towards one; FAIS Accredited or studying towards FAIS accreditation.
- Knowledge: In-depth understanding of FICA, broker business, JSE Equities, SAFEX products, OTC products, and related trading instruments.
- Experience: Minimum 3 years of client service experience in a broker environment.
- Technical Skills: Proficiency in MS Office, fair knowledge of BDA/CCM and JIRA applications.
- Personal Skills: Excellent verbal communication, attention to detail, ability to handle pressure, and a client-centric approach.
R 250,000 - R 300,000 per annum, depending on experience.
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