Transaction Support Professional

21 hours ago


Johannesburg, Gauteng, South Africa Planet10 Full time

We are looking for a highly skilled Transaction Support Professional to join our team at Planet10. In this role, you will be responsible for providing exceptional customer service and support, as well as ensuring the smooth operation of payment streams.

The ideal candidate will have a strong understanding of payment systems, with a minimum of 5 years' experience in payments-related roles. They will be responsible for second-line support to customer queries, bank accounts reconciliations, and investigation and resolution of unreconciled items.

A competitive salary range of $90,000 - $120,000 per annum, depending on experience. Our benefits package includes health insurance, retirement savings plan, and paid time off.

Key responsibilities include:

  • Supporting customers with payment-related queries
  • Reconciling bank accounts and investigating discrepancies
  • Resolving complex payment issues
  • Processing internal and external payments
  • Remediating payment errors and exceptions

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Required skills and qualifications:

  • Bachelor's degree in Finance, Business, or related field
  • Minimum 5 years' experience in payments-related roles
  • Strong understanding of payment systems and technology
  • Excellent communication and problem-solving skills

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