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Service Delivery Manager IT

1 week ago

Centurion, Gauteng, South Africa SixSense Full time

SixSense is a leading financial services business that requires a skilled professional to lead our IT Support and Service Delivery team. As our new Head: IT Support and Service Delivery, you will be responsible for maintaining and enhancing our IT support services to meet organisational needs.

The ideal candidate will have strong technical expertise and leadership skills, with experience in Service Desk Applications and network architecture. They will be responsible for overseeing first line support for computer end-users and driving process improvements to optimise service delivery.

Main Responsibilities:

  • Maintain and enhance IT support services to meet organisational needs
  • Oversee first line support for computer end-users
  • Drive process improvements and optimise service delivery

Key Skills:

  • Advanced knowledge of Microsoft Windows and MS Office Products
  • Knowledge/Experience in Service Desk Applications
  • Network architecture and hardware configuration
  • ITIL Foundation
  • Disaster Recovery principles and processes
  • SAN, WAN & LAN maintenance
  • Strong leadership, supervisory, and mentoring skills
  • General knowledge of SAP, MS SQL, and Internet
  • Sound knowledge of Anti-Virus solutions, VPNs, and Data Security
  • DNS, DHCP & WINS configuration
  • Managed Print Services
  • MPLS and APN Networks
  • Knowledge of supporting multiple PABX & Telephone Management systems

Education and Certification:

  • Bachelor's Degree in Computer Science or Information Systems or Information Technology or related fields
  • ITIL Foundation
  • COBIT Foundation
  • Certification in A+ and N+