Technical Support Specialist for Dutch Language
7 days ago
We are seeking a highly skilled Technical Support Analyst to join our team in Cape Town. As a Technical Support Analyst, you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.
Responsibilities:- Deliver exceptional customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Engage with internal and external customers via support tickets, email, phone, and chat
- Professional working proficiency in Dutch (business essential)
- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Estimated salary: R550 000 - R650 000 per annum
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
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