Dutch Language Customer Service and Sales Professional
5 days ago
Black Pen Recruitment is currently seeking a highly skilled Dutch Language Customer Service and Sales Professional to join our prestigious client's team in Cape Town, South Africa.
Salary: R250,000 - R300,000 per annum
About the Role:This is a fantastic opportunity for an individual with native-level fluency in Dutch language to work as a customer service representative for a renowned airline brand. The successful candidate will be responsible for handling passenger inquiries, resolving issues, and providing exceptional customer service via phone, email, and in-person interactions.
The ideal candidate will have excellent communication and problem-solving skills, be proficient in using airline reservation systems, and possess a strong ability to multitask in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you
Key Responsibilities:- Handle inbound calls, emails, and chats from passengers in Dutch and English languages
- Assist passengers with pre- and post-flight travel-related queries
- Work on various work streams, including reservations, sales, and customer relations
- Meet specific key performance indicators and client service levels
- Native level fluency in Dutch language (verbal and written)
- Located in South Africa with a permanent residence permit or South African ID
- Flexibility to work shifts, including weekends and public holidays
- Fixed-line internet connection with a UPS solution required during load shedding
- Fully paid product and systems training provided
- 4 weeks of fully paid training
- Opportunity to work for a prestigious airline brand
- Competitive salary and benefits package
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