Dutch Language Customer Service and Sales Professional

5 days ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Black Pen Recruitment is currently seeking a highly skilled Dutch Language Customer Service and Sales Professional to join our prestigious client's team in Cape Town, South Africa.

Salary: R250,000 - R300,000 per annum

About the Role:

This is a fantastic opportunity for an individual with native-level fluency in Dutch language to work as a customer service representative for a renowned airline brand. The successful candidate will be responsible for handling passenger inquiries, resolving issues, and providing exceptional customer service via phone, email, and in-person interactions.

The ideal candidate will have excellent communication and problem-solving skills, be proficient in using airline reservation systems, and possess a strong ability to multitask in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you

Key Responsibilities:
  • Handle inbound calls, emails, and chats from passengers in Dutch and English languages
  • Assist passengers with pre- and post-flight travel-related queries
  • Work on various work streams, including reservations, sales, and customer relations
  • Meet specific key performance indicators and client service levels
Requirements:
  • Native level fluency in Dutch language (verbal and written)
  • Located in South Africa with a permanent residence permit or South African ID
  • Flexibility to work shifts, including weekends and public holidays
  • Fixed-line internet connection with a UPS solution required during load shedding
What We Offer:
  • Fully paid product and systems training provided
  • 4 weeks of fully paid training
  • Opportunity to work for a prestigious airline brand
  • Competitive salary and benefits package


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