IT Service Delivery Specialist

4 days ago


Midrand, Gauteng, South Africa Rad Resources Full time
Company Overview:
Rad Resources is a reputable company in the Document Solutions industry, providing top-notch services to our clients. We are dedicated to delivering exceptional results and building trust with our customers.

We are seeking an experienced Service Operations Manager to join our team, who will be responsible for overseeing the day-to-day operations of our business. The ideal candidate will have a minimum of 10 years of experience in the Document Solutions industry, with at least 5 years in a management role.

The successful candidate will possess in-depth knowledge of print management markets and imaging technologies, as well as a strong understanding of competitor offerings and market-leading technologies in Output Management. They will be responsible for managing print software and ECM operations, developing processes, and aligning them with our organizational goals.

We offer a competitive compensation package, including a salary range that reflects the candidate's experience and qualifications. Our benefits package includes professional development opportunities, a collaborative and supportive team environment, and a chance to work with a dynamic and growing company.

If you are passionate about delivering exceptional service and have a proven track record of success in the Document Solutions industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
- Manage print software and ECM operations
- Develop and implement processes
- Align processes with organisational goals
- Negotiate contracts
- Manage third-party relationships
- Resolve conflicts

Requirements:
- Minimum 10 years experience in Document Solutions Industry
- Minimum 5 years management experience
- In-depth knowledge of print management market and imaging technologies
- Knowledge of competitor offerings and market leading technologies in OA
- Process development and organisational alignment
- Managed Print Software and ECM operations management

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