Service Delivery Manager I
1 week ago
Lead. Optimize. Deliver. iOCO Infrastructure Services Invites You to Explore Possibilities.
Are you a strategic thinker with a passion for ensuring seamless service delivery? Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? If so, we want YOU on our team
We arelooking for a Service Delivery Manager I, who you'll be at the heart of driving top-tier service experiences, optimizing processes, and ensuring smooth coordination between teams.
What you'll do:
- Excellent customer interaction.
- Requires performing daily application availability checks
- Engage with service providers for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged.
- Achievement of First Line Resolution (FLR) percentage
- To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
- Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
- Ensure that calls are assigned to the next resolver groups within the specified timeframes
- Working well with colleagues/team player / willing to assist
- Ensure that all correspondence is adhered to, executed, or noted in the correct manner
- Following instructions, including customer Working Instructions (WI) or management instructions
- Have an in-depth knowledge of business products and value propositions
Your expertise:
- 10 years' experience in Network (LAN WAN), Server, end-user Compute, Security, Cloud solutions – Must be experienced in designing, deploying, and maintaining these environments.
- Telephonic soft skills
- English - Can converse and has the necessary email skills
- Excellent Customer Interaction and communication
- Highly technical understanding and experience in ITaaS products and services.
- Identify and propose service improvement areas and plans for clients
Qualifications required:
- National Senior Certificate/ Matric/ N3/ Grade 12
- Pass typical recruitment checks (reference, criminal checks, etc.)
- Qualifications preferred/knowledge:
- ITIL 4
- Business Analysis
- IT degree/diploma
- Technical Certifications in Fortinet, H3C, Microsoft Stack (Desktop, Server, AD,
- Collaboration, CoPilot, Azure), AWS, Linux, HPE, and Security products
Other information applicable to the opportunity:
- Permanent Position
- Location: Midrand - Hybrid (3 Days Office, 2 Days WFH)
- Work environment: Open plan at Waterfall Office Park and fully equipped Home Office
- Physical demands: Sitting, Walking, Bending
- Travel: Must have a vehicle and a valid driver's license to travel to work and back or a reliable transport system to be on time for work.
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
-
Field Service Professional
5 days ago
Midrand, Gauteng, South Africa i Place People Full timei Place People is looking for a highly motivated Field Service/Sales Engineer to join our team. The successful candidate will have a strong background in electronic engineering principles and concepts, as well as excellent interpersonal skills.Job DescriptionThis role involves collecting information, opening enquiries, presenting offers to clients, and...
-
National Service Delivery Manager
3 weeks ago
Midrand, Gauteng, South Africa Data Centrix Full timeQualifications, Experience and Skills Required: Matric and relevant Degree, Diploma in the related field Minimum of 8 years experience within the IT sector Good all round IT skills with technical knowledge Strong written and verbal communication skills Good leadership skills Project Management experience Knowledge of ITIL framework Key Performance Areas:...
-
National Service Delivery Manager
2 days ago
Midrand, Gauteng, South Africa Data Centrix Full timeQualifications, Experience and Skills Required:Matric and relevant Degree, Diploma in the related fieldMinimum of 8 years experience within the IT sectorGood all round IT skills with technical knowledgeStrong written and verbal communication skillsGood leadership skillsProject Management experienceKnowledge of ITIL frameworkKey Performance Areas:Operational...
-
Maintenance and Sales Representative
5 days ago
Midrand, Gauteng, South Africa i Place People Full timeWe are seeking a skilled Field Service/Sales Engineer to join our team at i Place People. In this role, you will be responsible for participating in troubleshooting and repair activities to equipment, mentoring and training apprentice engineers, and making sales visits to new and existing clients.Required Skills and QualificationsThe ideal candidate will...
-
Packaging Equipment Technician
5 days ago
Midrand, Gauteng, South Africa i Place People Full timei Place People is looking for a highly motivated Field Service/Sales Engineer to join our team. In this role, you will be responsible for troubleshooting and repairing equipment, mentoring and training apprentice engineers, and making sales visits to new and existing clients.BenefitsThe ideal candidate will receive comprehensive training and development...
-
Infrastructure Service Delivery Lead
15 hours ago
Midrand, Gauteng, South Africa Tower Group Full timeWe are looking for a highly skilled Infrastructure Service Delivery Lead to oversee the delivery of our regional infrastructure services. In this role, you will be responsible for ensuring that our services meet the highest standards of quality, reliability, and efficiency.Key AccountabilitiesManage site maintenance vendors and processes for both Tower and...
-
Technical Sales Specialist
5 days ago
Midrand, Gauteng, South Africa i Place People Full timeAt i Place People, we are seeking a skilled Field Service/Sales Engineer to join our team. This is an exciting opportunity for someone who is passionate about technical sales and enjoys working in a fast-paced environment.Duties & ResponsibilitiesWe are looking for a seasoned engineer with some sales experience in the manufacturing industry.The ideal...
-
C&I Sales Engineer
4 weeks ago
Midrand, Gauteng, South Africa Hexing Electric South Africa Full timeC & I Sales EngineerPerm/contract: ContractReports to: Project ManagerLocation: Zambia Hours: 08:30 to 17:30About the roleThe successful Solar Sales Engineer will be responsible for providing innovative and comprehensive solutions in design engineering for commercial solar photovoltaic projects. The Solar Sales Engineer will also be responsible for sales...
-
Midrand, Gauteng, South Africa Cell C Full timeSenior Manager: Wholesale Systems Delivery and OperationsAt Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a...
-
Service Manager
4 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeWe are seeking a results-driven Service Manager with a passion for delivering top-tier cybersecurity solutions that protect businesses from evolving threats. Skilled in service delivery, incident response, and stakeholder management, ensuring seamless operations and compliance with industry standards. Adept at optimizing SOC, risk management, and cloud...
-
Midrand, Gauteng, South Africa Famous Brands Full timeJob Title: Logistics Coordinator - Delivery Performance ImprovementWe are seeking a motivated Logistics Coordinator to join our supply chain team at Famous Brands. As a key contributor to our logistics operation, you will be responsible for ensuring timely deliveries and providing excellent customer service.About the Role:Coordinate daily delivery schedules,...
-
Agile Delivery Assurance Manager
5 days ago
Midrand, Gauteng, South Africa iSanqa Full timeAbout this Agile Master PositioniSanqa is seeking an experienced Agile Master to join our team as a Delivery Assurance Manager. In this role, you will be responsible for guiding the team on the use and application of Agile/Scrum methodologies and practices, supporting multiple Feature Teams in complex Products / Sub-products up to Domain level, and assessing...
-
C&I Sales Engineer
3 weeks ago
Midrand, Gauteng, South Africa Hexing Electric South Africa Full timeC & I Solar Sales Engineer PPerm/contract: Contract Reports to: Project Manager Location: Midrand Hours: 08:30 to 17:30 About Hexing Electrical SA (Pty) ltd Hexing Electrical SA (Pty) Ltd (Hexing SA) is the Subsidiary of Hexing group which is one of the leading global market players in power industry focusing on smart metering and smart grid technologies....
-
C&I Sales Engineer
6 days ago
Midrand, Gauteng, South Africa Hexing Electric South Africa Full timeC & I Solar Sales Engineer PPerm/contract: Contract Reports to: Project Manager Location: Midrand Hours: 08:30 to 17:30 About Hexing Electrical SA (Pty) ltd Hexing Electrical SA (Pty) Ltd (Hexing SA) is the Subsidiary of Hexing group which is one of the leading global market players in power industry focusing on smart metering and smart grid technologies....
-
Manager of Wholesale Systems Delivery and Operations
16 hours ago
Midrand, Gauteng, South Africa Cell C Full timeResponsibilitiesThe Senior Manager: Wholesale Systems Delivery and Operations will be responsible for delivering end-to-end system solutions, collaborating with teams, and managing vendor relationships. This requires strong technical skills, excellent communication abilities, and a deep understanding of the wholesale environment.Main AccountabilitiesDeliver...
-
Internal Sales Administration Coordinator
1 week ago
Midrand, Gauteng, South Africa Service Solutions Full timeInternal Sales Administration CoordinatorMidrandNational Hygiene Supplier and Distributor of a variety of hygienic products to their broad range of clients, is seeking to employ an Internal Sales Coordinator to join their ever growing team Please read the spec in detailAdministrate the full ordering process (sales invoices & quotes), telephone management,...
-
Proposal Writer I
4 weeks ago
Midrand, Gauteng, South Africa Gaming Labs International Full timeThursday, February 20, 2025Gaming Laboratories International (GLI) is seeking an experienced Proposal Writer to join our Procurement team in South Africa.Who We Are…Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system which is released to the public must be...
-
Distribution Services Manager
7 days ago
Midrand, Gauteng, South Africa Network Recruitment Full timeThis role offers the opportunity to collaborate with internal teams, third-party logistics providers, and key stakeholders to drive operational excellence in a fast-paced environment.Key Responsibilities:Develop and implement distribution strategies to enhance efficiency, reduce costs, and meet customer service expectations.Oversee warehouse and...
-
Supply Chain Coordinator
5 days ago
Midrand, Gauteng, South Africa Hire Resolve Full timeJob OverviewNexus Logistics Group, a leading logistics provider, is seeking a skilled Warehouse Assistant to join our dynamic team. As a key member of our operations, you will play a vital role in ensuring our warehouse runs smoothly and efficiently.About UsWe pride ourselves on delivering exceptional service to our clients, specializing in efficient supply...
-
Midrand, Gauteng, South Africa Cell C Full timeAbout the RoleWe are seeking a seasoned professional to join our team as a Senior Manager: Wholesale Systems Delivery and Operations. As a key member of our organization, you will be responsible for delivering end-to-end system solutions, collaborating with teams, and managing vendor relationships.Main DutiesDeliver end-to-end system solutions, collaborate...