Senior Manager: Wholesale Systems Delivery and Operations
1 day ago
At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a Senior Manager: Wholesale Systems Delivery and Operations.
The primary purpose of the role is to ensure the efficient and effective delivery and operation of wholesale systems, with a significant focus on accurate and timely wholesale billing processes.
Main Responsibilities of the Job:
- System Delivery and Integration: Oversee end-to-end delivery, collaborate with teams, and manage vendor relationships.
- System Implementation: Lead new system implementations, ensure proper configuration, and provide post-implementation support.
- Operational Efficiency: Monitor system performance, troubleshoot issues, and perform maintenance and upgrades.
- Billing and Invoicing: Manage accurate wholesale billing processes, perform reconciliations, and resolve billing issues.
- Technology Management: Develop technology strategies, administer systems, and ensure seamless integration of new technologies.
- Vendor and SLA Management: Manage vendor contracts, monitor SLAs, and foster strong vendor relationships.
- Data Management: Oversee databases, conduct data analysis, and maintain data governance policies.
- Customer Support: Serve as the main contact for clients, provide technical support, and gather feedback for system improvements.
- Team Leadership and Development: Lead and develop a team of specialists, provide training and mentorship, and manage team performance.
Qualifications:
- Engineering or IT degree.
- Masters will be an added advantage.
Experience:
- Proven experience in system delivery and operations: Extensive background in managing and deploying wholesale systems with a focus on ensuring accurate and efficient billing processes.
- Experience in a wholesale environment: Familiarity with the unique challenges and requirements of wholesale billing systems, including revenue assurance and billing accuracy practices.
- Technical proficiency: Strong understanding and hands-on experience with wholesale billing systems and related technologies, ensuring seamless integration and operation.
- Project management skills: Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives, particularly in the context of billing system enhancements and updates.
- Analytical and problem-solving skills: Expertise in diagnosing and resolving system issues efficiently, with a particular focus on billing discrepancies and revenue assurance.
- Data security and regulatory compliance: Experience in implementing and maintaining data security protocols and ensuring compliance with relevant regulations, especially in the context of billing and revenue data.
- Team leadership: Demonstrated ability to lead, mentor, and develop a team of specialists, particularly in the areas of billing accuracy and revenue assurance.
- Stakeholder coordination: Experience in coordinating with various stakeholders to gather and analyze system requirements and ensure alignment with business goals, with a strong emphasis on billing and revenue processes.
- Budget management: Proficiency in managing system budgets, ensuring cost-effective solutions and efficient resource allocation, particularly in relation to billing system improvements and maintenance.
- Customer support: Ability to serve as the main contact for clients, providing technical support and gathering feedback for system improvements, with a focus on enhancing billing accuracy and resolving billing issues.
Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service, Information Technology, and Management
IndustriesTechnology, Information and Media
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