Infrastructure Service Delivery Lead

5 days ago


Midrand, Gauteng, South Africa Tower Group Full time

We are looking for a highly skilled Infrastructure Service Delivery Lead to oversee the delivery of our regional infrastructure services. In this role, you will be responsible for ensuring that our services meet the highest standards of quality, reliability, and efficiency.

Key Accountabilities
  • Manage site maintenance vendors and processes for both Tower and power maintenance.
  • Review and analyze contracts to identify potential risks or issues and develop strategies to mitigate those risks.
  • Evaluate performance of each customer on the network based on individual SLAs and monitor compliance to all signed SLAs.
  • Provide strategic information needed for short, medium-, and long-term decision making to Tower Group and its customers.
Requirements

To succeed in this role, you will need:

  • Proven experience in contract management or a related field.
  • Excellent negotiation and communication skills.
  • Strong attention to detail and ability to manage multiple contracts simultaneously.
  • In-depth knowledge of legal and regulatory requirements related to contract management.
  • Familiarity with contract management software and tools.


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