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Delivery Excellence Manager

1 week ago

Midrand, Gauteng, South Africa iOCO Full time
About the Position

iOCO Infrastructure Services is an equal opportunity employer committed to achieving its own unique EE objectives. We are seeking a highly skilled Delivery Excellence Manager to join our team and drive exceptional client experiences.

Key Responsibilities:
  • Client Relationship Management: Foster strong relationships with clients and provide excellent customer interaction.
  • Process Optimization: Optimize processes to improve efficiency and effectiveness.
  • SLA Management: Meet relevant Service Level Agreements in the Call Logging System by the Service Desk.
Requirements:
  • Technical Expertise: Minimum 10 years' experience in Network (LAN WAN), Server, end-user Compute, Security, Cloud solutions.
  • Soft Skills: Excellent telephonic soft skills and ability to converse in English.
  • Certifications: Highly technical understanding and experience in ITaaS products and services, ITIL 4 certification preferred.