Escalation Specialist
1 week ago
At Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will play a critical role in our company service framework, acting as an escalation point for customer issues raised by our wider support team.
Key Responsibilities:- Assist with technical escalation of issues from the wider support team
- Collaborate with customers onboarding projects and Cloud migrations
- Manage escalated Tickets and Requests
- Keep customers informed on status and progress of their Tickets
- Contribute to technical security operations, SaaS service, and platform management
- Implement automation and service efficiency measures with scripting, coding, and development, and API integrations
- Aid customer retention and satisfaction
- Help to improve efficiency, processes, documentation, and automation
- Excellent technical troubleshooting capabilities, including Windows OS and applications, email flow and routing, and Office 365 services
- Understanding of Group Policy/ADMX within Intune/Endpoint Manager
- Good practical experience of Intune and device management/compliance
- Excellent understanding and practical of public DNS records
- Understanding of best practice security principles
- Deployment of applications using third-party tools SCCM or other RMM application
- Understanding of SCIM and SSO with Azure AD
- Good understanding and practical experience of backup best practices and restore processes
- Strong knowledge of the following vendor services extremely beneficial: Mimecast, ProofPoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery
- Good working knowledge of networks, switching, routing, and traffic management
- Powershell scripting and use for administration and automation
- Customer-focused, with an analytical approach and good questioning & listening skills
- Excellent verbal and written communication skills suitable for an international audience
- A confident team player with a positive can-do attitude
- Fanatical attention to detail
- An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
- Dependable, hardworking, and self-motivated
- Current Microsoft Certifications in either MS or AZ tracks, preferably to expert level
-
Escalation Specialist
3 weeks ago
South Africa Recru-it Full timeJob Title: Escalation EngineerAt Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will play a critical role in our company service framework, acting as an escalation point for customer issues raised by our wider support team.Key Responsibilities:Assist with technical escalation of issues from the...
-
Escalation Specialist
1 month ago
South Africa Recru-it Full timeJob Title: Escalation EngineerAt Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As a key member of our service framework, you will act as an escalation point for customer issues raised by our wider support team.Key Responsibilities:Assist with technical escalation of issues from the wider support teamSupport customer...
-
Escalation Specialist
2 days ago
South Africa Recru-it Full timeJob Title: Escalation EngineerAt Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will play a critical role in resolving complex technical issues and ensuring seamless customer experiences.Key Responsibilities:Assist with technical escalation of issues from the wider support teamCollaborate with...
-
Customer Success Specialist
4 days ago
South Africa Jobted ZA C2 Full timeMy client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This...
-
Cloud Infrastructure Specialist
1 week ago
South Africa Recru-it Full timeJob Title: Escalation EngineerAt Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will play a critical role in our company service framework, acting as an escalation point for customer issues raised by our wider support team.Key Responsibilities:Assist with the architecture, implementation, and...
-
Cloud Infrastructure Specialist
3 weeks ago
South Africa Recru-it Full timeJob Title: Escalation EngineerAt Recru-it, we are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will play a key role in our company service framework, acting as an escalation point for customer issues raised by our wider support team.Key Responsibilities:Assist with the architecture, implementation, and...
-
Cloud Infrastructure Specialist
1 month ago
South Africa Recru-it Full time{"Job Title": "Escalation Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Escalation Engineer to join our team at Recru-it. As a key member of our service framework, you will act as an escalation point for customer issues raised by our wider support team.Key ResponsibilitiesAssist with the architecture, implementation, and...
-
Regional Business Partner
18 hours ago
South Africa Jobted ZA C2 Full timeRegional Business Partner Finance Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies. Job Purpose This role is responsible for providing accurate financial information and insights through on-going, cross-functional engagement enabling informed financial decisions. The position will...
-
Commercial Insurance Specialist
2 weeks ago
South Beach, KwaZulu-Natal, South Africa Old Mutual Full timeJob SummaryWe are seeking a highly skilled Commercial Insurance Specialist to join our team at Old Mutual. As a key member of our sales team, you will be responsible for providing quality direct sales service that results in the production of business from new and existing sources, contributing to the profitability and growth of the company.Key...
-
Commercial Insurance Sales Specialist
1 month ago
South Beach, KwaZulu-Natal, South Africa Old Mutual Full timeJob SummaryOld Mutual is seeking a highly motivated and results-driven Commercial Insurance Sales Specialist to join our team. As a key member of our sales team, you will be responsible for identifying and executing innovative methods to build your own insurance portfolio, providing quality direct sales service to new and existing clients, and driving...
-
Network and Cybersecurity Specialist
2 weeks ago
South Beach, KwaZulu-Natal, South Africa vonq-organic Full timeJob Title: Network and Security EngineerAbout the Role:We are seeking a highly skilled Network and Security Engineer to join our team at vonq-organic. As a Network and Security Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Proactively...
-
Workshop Operations Specialist
2 weeks ago
Johannesburg South, South Africa Network Recruitment Full timeWorkshop Coordinator Job Description**Job Summary:**We are seeking a highly skilled Workshop Coordinator to join our team at Network Recruitment. The successful candidate will be responsible for providing administrative and support services to our Service Centre, ensuring the effective operation of our workshop.Key Responsibilities:Provide a range of...
-
Network and Cybersecurity Specialist
4 weeks ago
South Beach, KwaZulu-Natal, South Africa Dimension Data Full timeJob Title: Network and Security EngineerAbout the Role:We are seeking a highly skilled Network and Security Engineer to join our team at Dimension Data. As a Network and Security Engineer, you will be responsible for providing managed services to clients to ensure the operational integrity of their IT infrastructure and systems.Key...
-
Non-Life Commercial Insurance Underwriter
1 month ago
South Beach, KwaZulu-Natal, South Africa Old Mutual Full timeJob SummaryOld Mutual is seeking a highly motivated and results-driven Commercial Insurance Sales Specialist to join our team. As a key member of our sales team, you will be responsible for identifying and executing innovative methods to build your own insurance portfolio, prospecting for new clients, and managing and driving portfolio profitability and...
-
Insurance Business Development Professional
1 month ago
South Beach, KwaZulu-Natal, South Africa Old Mutual Full timeJob SummaryOld Mutual is seeking a highly motivated and results-driven Commercial Insurance Sales Specialist to join our team. As a key member of our sales team, you will be responsible for identifying and executing innovative methods to build your own insurance portfolio, providing quality direct sales service to new and existing clients, and driving...
-
Commercial Insurance Specialist
5 months ago
Durban South, South Africa Old Mutual Full timeDescription Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company (roles based in Durban) Provide quality direct sales service that results in the production of business from new and existing sources. Identify and execute on...
-
Lead PG Editor
1 month ago
Durban South, South Africa LexisNexis South Africa Shared Services (Pty) Ltd Company Full timeAbout the Role We are currently offering an exciting opportunity for a Lead Practical Guidance Editor. This role provides editorial support across the LNUK Practical Guidance portfolio. Consisting of online subscription-only services for legal and tax professionals delivering up-to-date, practice area-specific guidance, checklists, precedents, forms,...
-
Head of Client Services
3 weeks ago
South Beach, KwaZulu-Natal, South Africa Dimension Data Full timeJob Title: Head of CSOAbout the Role:We are seeking a highly experienced and skilled Head of CSO to join our team at Dimension Data. As a key member of our leadership team, you will be responsible for driving client satisfaction, service delivery, and contract profitability for our regional clients.Key Responsibilities:Lead and coach a team of Service...
-
Head of Client Services
1 week ago
South Beach, KwaZulu-Natal, South Africa Dimension Data Full timeJob Title: Head of CSOAbout the Role:We are seeking a highly experienced and skilled Head of CSO to join our team at Dimension Data. As a key member of our leadership team, you will be responsible for driving client satisfaction, service delivery, and contract profitability for our regional clients.Key Responsibilities:Lead and coach a team of Service...
-
Head of CSO
5 months ago
Durban South, South Africa Dimension Data Full timeFunctieomschrijvingDo you want to make a real difference in your career? Do you want to progress within one of the largest security companies with a strong focus on innovation and new technologies? Do you want to work for an employer that values top-notch talent? Apply for this Head of CSO role!Responsible for high-level relationship management with clients....