Aparthotel Operations Manager
4 weeks ago
About the Role
We are seeking an experienced Property Manager to lead our hotel team and ensure seamless operations. The successful candidate will have a proven track record in the hotel industry, a strong knowledge of Cape Town, and excellent leadership skills.
Key Responsibilities
- Assign and manage duty rosters for Front Office, Housekeeping, and Night Audit teams
- Manage staff performance and maintain a positive and professional atmosphere
- Engage with guests, address their requests and concerns, and maintain data integrity
- Supervise Night Auditors, Housekeepers, and Front Desk staff
- Adhere to revenue handling processes and ensure compliance with legal requirements and company policies
- Handle HR matters and disciplinary procedures
What We Offer
- A dynamic work environment with opportunities for growth and development
- A competitive salary commensurate with experience
- A collaborative and self-driven work environment
About Totalstay
Totalstay offers a unique blend of hotel services and home comforts. We provide a range of fully managed vacation rentals in Cape Town, catering to diverse traveller needs. Our aim is to deliver exceptional guest experiences from start to finish.
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