Aparthotel Operations Manager

4 weeks ago


Cape Town, Western Cape, South Africa Totalstay Full time

About the Role


We are seeking an experienced Property Manager to lead our hotel team and ensure seamless operations. The successful candidate will have a proven track record in the hotel industry, a strong knowledge of Cape Town, and excellent leadership skills.


Key Responsibilities



  • Assign and manage duty rosters for Front Office, Housekeeping, and Night Audit teams
  • Manage staff performance and maintain a positive and professional atmosphere
  • Engage with guests, address their requests and concerns, and maintain data integrity
  • Supervise Night Auditors, Housekeepers, and Front Desk staff
  • Adhere to revenue handling processes and ensure compliance with legal requirements and company policies
  • Handle HR matters and disciplinary procedures

What We Offer



  • A dynamic work environment with opportunities for growth and development
  • A competitive salary commensurate with experience
  • A collaborative and self-driven work environment

About Totalstay


Totalstay offers a unique blend of hotel services and home comforts. We provide a range of fully managed vacation rentals in Cape Town, catering to diverse traveller needs. Our aim is to deliver exceptional guest experiences from start to finish.



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