IT Support Specialist for UK-Based Clients
17 hours ago
We are seeking a skilled IT Support Specialist to join our team in South Africa. This is a remote position that requires experience in supporting UK-based clients, preferably with remote support experience.
The successful candidate will be responsible for serving as the first point of contact for customer technical issues, logging and tracking incidents in the helpdesk system, and escalating complex technical or operational issues efficiently.
To excel in this role, you should have previous experience in a Managed Services Provider (MSP) environment, thriving in a fast-paced setting, and be proficient in Microsoft Windows Server (2012, 2016, 2019) and Office 365 applications (OneDrive, Teams).
Additionally, you should possess strong troubleshooting skills in cloud environments (Azure), virtualization technologies (Hyper-V, VMware), Intune/MDM, Exchange, SQL Server, and SharePoint, as well as storage solutions (SANs and NAS), antivirus software, and firewalls (e.g., WatchGuard, SonicWall).
You should also be familiar with remote support tools (e.g., Datto RMM) and ticketing systems (e.g., Autotask), and have relevant certifications (e.g., CompTIA A, MCP, ITIL Foundation) that can be advantageous but not mandatory.
The salary for this position is estimated to be between R18,000 - R24,000 per month, depending on experience and qualifications.
This is an excellent opportunity for those passionate about technology and problem-solving, offering opportunities for skill development, career progression, and a supportive work environment.
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