Fintech Technical Partnership Specialist

7 days ago


Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

Overview

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Black Pen Recruitment is a leading recruitment agency specializing in fintech placements. We are currently seeking an experienced Fintech Technical Partnership Specialist to join our team of experts. This role will involve working closely with merchants to implement and optimize payment solutions.

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About the Role

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  • This is a full-time, permanent position that requires strong technical expertise and excellent communication skills.
  • The ideal candidate will have at least 3 years of experience in a similar role, preferably in the fintech or payments industry.
  • A strong understanding of APIs, including integration and troubleshooting experience, is essential for this position.
  • Familiarity with coding languages such as C#, JavaScript, Python, or Ruby is preferred, but not required.
  • Experience in client-facing roles, such as Solutions Engineer or Integration Specialist, is highly valued.
  • The successful candidate will be responsible for guiding merchants through the implementation process, identifying opportunities for optimization, and resolving technical issues.
  • Strong problem-solving skills, hands-on experience with technical tools, and the ability to manage multiple priorities simultaneously are essential requirements.
  • Bachelor's degree in computer science, engineering, or a related field is preferred but not required.
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Responsibilities

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  • Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
  • Guide merchants through the implementation process, including API integration, system configuration, and testing.
  • Proactively identify opportunities for merchants to optimize their use of Black Pen Recruitment's payment solutions and achieve business goals.
  • Troubleshoot and resolve technical issues, collaborating with internal teams as needed.
  • Conduct training sessions and provide ongoing technical support to merchants post-implementation.
  • Monitor merchant performance metrics, identifying trends and providing insights for improvement.
  • Advocate for merchant needs within Black Pen Recruitment, providing feedback to product and development teams to enhance the platform.
  • Create and maintain technical documentation to support merchant success.
  • Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.
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What You'll Get

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  • An estimated salary range of $80,000 - $110,000 per year, depending on experience.
  • The opportunity to work with a fast-growing fintech company with cutting-edge payment technology.
  • Collaborate with dynamic and talented teams in a supportive environment.
  • Build technical and client management expertise while working on impactful projects.
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About Black Pen Recruitment

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We are a specialist recruitment agency dedicated to connecting top talent with exciting fintech opportunities. With a deep understanding of the fintech industry, we pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.



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