Technical Specialist
1 month ago
Job Summary
We are seeking a Technical Representative to join our mining team. In this role, you will assist with product problem management within an assigned territory or industry. Your goal is to maximize customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements.
Key Responsibilities
- Provide input to Service Operations Specialists for shop operations, service process improvements, and systems to help dealers achieve higher service quality and improve profitability.
- Drive and support Dealer Product Problem Management process.
- Build dealer's technical capabilities to identify and repair product deficiencies.
- Provide technical guidance and counselling dealers on presentations designed to inform customers of service advantages.
- Direct dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
- Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
Requirements
- A completed bachelor's degree in engineering or related field.
- 6 years minimum experience in a similar role.
- Strong technical capabilities.
- Demonstrated ability to work autonomously in a fast-paced environment.
- Previous experience of working in a multinational company.
- Travel time: on average 50% within Southern Africa.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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