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Call Coordinator

2 months ago

Sandton, South Africa IOCO Full time

Job Summary:

iOCO Infrastructure Services is seeking a skilled Call Coordinator to join our team. As a key member of our operations, you will be responsible for managing calls, ensuring timely responses, and providing exceptional customer service.

Key Responsibilities:

  • Call Management: Handle incoming calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • SLA Reporting: Monitor and report on service level agreements to ensure compliance and quality standards.
  • Productive Time: Manage your time effectively to meet productivity targets and achieve business objectives.
  • Call Escalations: Identify and escalate complex issues to senior team members or management for resolution.
  • Call Updating and Quality Assurance: Update customer records, ensure accurate information, and maintain high-quality standards.

Requirements:

  • Experience: Minimum 1-2 years of experience in a call coordination or customer service role.
  • Skills: Excellent communication, problem-solving, and multitasking skills.
  • Knowledge: Microsoft Office and basic IT knowledge.

Qualifications:

  • ITIL Foundation V4: Certification in IT service management.
  • Soft Skills Certificates: Demonstrated skills in communication, teamwork, and adaptability.
  • Administrative Certification: Relevant certification in administration or customer service.

Work Environment:

  • Location: Sandton.
  • Work Environment: Office-bound (onsite).
  • Physical Demands: Bending, sitting, lifting, and driving.
  • Travel: Traveling will be required (own transportation required).

Why Work for iOCO?

iOCO Infrastructure Services is a dynamic and innovative company that delivers exceptional client experiences through sustainable IT infrastructure solutions. As a member of our team, you will have the opportunity to work with clients, help them overcome business challenges, and contribute to the company's mission to provide outstanding services.

We are a community of skilled professionals who are passionate about delivering high-quality services and making a positive impact. Our clients are at the heart of everything we do, and we strive to exceed their expectations. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.