Operations Manager

7 days ago


East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
Job Description

**Job Title:** Technical Operations Manager

**Job Summary:** We are seeking a highly skilled and experienced Technical Operations Manager to join our team at Abantu Staffing Solutions. The successful candidate will be responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.

Key Responsibilities:
  • Staff Management: Manage the relationship with clients while maintaining profitability and productivity. Maintain good relationships with external and internal customers and handle any customer complaints.
  • Interdepartmental Cooperation: Promote interdepartmental cooperation and synergies.
  • Project Management: Participate in daily morning meetings at Plant level with customer management. Review fitment quality as per standard operating procedure.
  • Customer Satisfaction: Develop, implement, and monitor guidelines for customer satisfaction.
  • Business Development: Support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.
  • Staff Workload Management: Plan and adjust staff workloads and allocate daily tasks to team members.
  • Training and Development: Provide advice and technical assistance to team members. Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
  • Performance Management: Ensure all staff are adequately trained in terms of their duties. Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
  • Financial Management: Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Administrative Requirements: Management of financial and administrative requirements.
  • Quality and Safety: Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored. Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
  • B-BBEE Compliance: Ensure Operations strive to fulfill BBBEE such as procurement and recruitment objectives.
  • Workshop and Equipment Management: Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.
  • New Staff Induction: Ensure all new staff are properly inducted on all policies and procedures.
  • Time Keeping and Attendance: Ensure all department employees' time keeping and attendance adherence.
  • Corrective Action: Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
  • Quality and Environmental Processes: Ensure the department adheres to ISO 9001 Quality Processes and standards. Ensure the department adheres to ISO 14001 Environmental Processes and standards.

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