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Operations Manager

2 months ago

East London, Eastern Cape, South Africa Isisekelo Recruitment Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Isisekelo Recruitment. The successful candidate will be responsible for overseeing the day-to-day operations of our organization, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Operational Management
    • Manage the relationship with clients while maintaining profitability and productivity.
    • Complete the full billing process, ensuring accuracy and completeness, and plan, implement, and monitor annual budgets.
    • Manage financial and administrative requirements, including scheduling expenditures, analyzing, and reporting on variances.
    • Develop, implement, and monitor Standard Operating Procedures and KPI measures.
    • Ensure targets are met in accordance with customer scope.
    • Ensure operations adhere to SHEQ and ISO standards, 5S, and Gemba principles.
    • Ensure Operations strive to fulfill BBBEE objectives, including procurement and recruitment.
    • Manage Workshop, Equipment, and Storage Yard maintenance.
  • Customer Relations
    • Maintain good relationships with external and internal customers and handle any customer complaints.
    • Ensure Debtors Aging is kept current and escalate as necessary.
    • Promote interdepartmental cooperation and synergies.
    • Participate in daily morning meetings with customer management.
    • Review quality as per standard operating procedure.
    • Develop, implement, and monitor guidelines for customer satisfaction.
    • Support Contracts Manager to grow Operational & Technical Portfolio, find new business, and spot opportunities.
  • Staff Management
    • Plan and adjust staff workloads and allocate daily tasks to team members.
    • Provide advice, coordination, and support to team members.
    • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
    • Ensure all staff are adequately trained in terms of their duties and per legal requirements.
    • Use the Performance Management system to ensure all staff are appraised on their performance.
Requirements
  • Matric/Grade 12.
  • Experience in Operations, Production, Project, or General Management is advantageous.
  • 3+ years working experience in the same or similar position.
  • Ability to effectively communicate at all levels (both internal and external customers).
  • Proven record of planning and executing projects.
  • Effective management and utilization of resources, 50+ employees in a unionized environment.
  • Sound computer knowledge and applications at an advanced level (Full MS Office Suite).
  • Reside in East London.