Project Manager/Traffic Manager

2 weeks ago


Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

Company Overview

Rory Mackie & Associates is a leading provider of digital communications solutions, delivering innovative customer experiences across multiple channels and devices.

Job Summary

We are seeking a highly skilled and detail-oriented Project Manager to join our Professional Services Team. This role involves managing client and internal projects, ensuring high implementation standards from inception through to completion.

Key Responsibilities

  • Project Execution: Manage all phases of the project lifecycle, ensuring timely and within-budget delivery of projects. Coordinate internal resources and third parties for flawless execution of projects.
  • Testing: Manage comprehensive tests at each project phase to ensure high implementation standards and proactively address any issues that arise.
  • Client Interaction: The role also requires managing client deliverables and maintaining continuous communication with clients regarding project status, hours worked, and obtaining necessary sign-offs.
  • Risk Management: Identify and evaluate potential risks in projects. Develop and implement strategies to mitigate identified risks to ensure smooth project progression.
  • Interdepartmental Collaboration: Work across various departments within the company to ensure successful project completion.
  • Feedback Implementation: Utilize client feedback to make informed decisions about future projects and potential changes needed to enhance service delivery.

Requirements

Education & Certification

  • Relevant certifications in Project Management are a distinct advantage (CTPM or PMP preferred).

Experience

  • At least 2 years of project management experience, ideally within the telecommunications sector.
  • Experience with CPaaS, automated communication workflows, or marketing automation solutions is highly beneficial.


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