IT Project Manager

2 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Summary

We are seeking a highly skilled IT Project Manager to join our team at WNS Global Services. As a Technical Account Manager, you will be responsible for implementing and enhancing IT systems, overseeing technical project management for clients, and maintaining client IT and WNS Enterprise IT relationship throughout the contract term.

Key Responsibilities
  • IT Project Management: Manage IT projects from initiation to delivery, ensuring timely and within-budget completion.
  • Client Relationship Management: Foster strong relationships with clients, understanding their business needs and delivering tailored IT solutions.
  • Technical Project Management: Oversee technical project management for clients, ensuring seamless delivery of IT projects.
  • IT Procurement: Source and procure IT solutions and services that meet client requirements.
  • Communication: Communicate effectively with stakeholders, including clients, project teams, and management.
  • IT Resource Management: Coordinate IT resources to meet project timelines and deliverables.
  • Business Process Analysis: Analyze business processes and suggest improvements to increase efficiency and effectiveness.
  • Reporting: Provide regular reporting on IT service delivery, including project status, issues, and resolutions.
Requirements
  • Experience: 3+ years of experience in IT Project Management/Customer Relationship Management.
  • Technical Background: Strong technical background, with knowledge of IT systems and technologies.
  • Analytical and Motivated: Analytical and motivated self-starter, with excellent problem-solving skills.
  • Communication Skills: Skilled in hosting meetings, minute taking, reporting, and follow-up, with excellent communication skills.
  • Commercial Operations: Understanding of commercial operations and IT environments.
  • Business Processes: Knowledge of business processes and IT operations.
  • ITIL V3 Framework: Familiarity with ITIL V3 Framework.
  • Technical Account Management: Experience as a Technical Account Manager/Service Delivery Manager.
Qualifications
  • ITIL V3 Certified: ITIL V3 Certified (Desirable).
  • IT Qualifications: IT Qualifications (Required unless over 5 years of IT experience).
  • Tertiary Qualification: Tertiary Qualification (Desirable).
  • Management Qualification: Management Qualification (Desirable).


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