Luxury Service Ambassador
1 month ago
We are seeking a highly skilled Luxury Service Ambassador to join our team at Ejobdesign. As a key member of our food and beverage department, you will be responsible for delivering exceptional service experiences to our guests across various outlets.
The ideal candidate will possess excellent communication skills, a strong passion for delivering world-class customer service, and the ability to work effectively in a fast-paced environment.
About the Role:This is an exciting opportunity for a motivated and experienced hospitality professional to take on a new challenge and contribute to the success of our hotel. As a Luxury Service Ambassador, you will be responsible for ensuring that every guest interaction is memorable and exceeds their expectations.
Key Responsibilities:- Welcome and seat guests, serving them throughout their dining or conference experience.
- Prepare the area for service, setting the tone for an exceptional guest experience.
- Upsell products and services, meeting targets while maintaining a focus on delivering personalized guest experiences.
- Work collaboratively with colleagues across multiple functions, including room service, lounge, restaurant, and conference and events.
To succeed in this role, you will need:
- A matric qualification or equivalent.
- Sommelier experience is advantageous.
- Ability to work various shifts, including evenings, weekends, and public holidays.
- Immediate availability.
- Previous relevant up-market restaurant experience in a 4* or equivalent environment.
The successful candidate will possess:
- Excellent planning and presentation skills.
- A client-focused approach, with a keen sense of situational awareness.
- Initiative, flexibility, and adaptability.
- Strong service-oriented skills, with a commitment to delivering exceptional guest experiences.
We provide a comprehensive remuneration package, including:
- A competitive salary (R60,000 - R80,000 per annum).
- A generous benefits package, including risk benefits and 21 working days leave per annum.
- Ongoing training and development opportunities to support your career growth.
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