Technical Cloud Solutions Engineer

1 day ago


Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

Career Opportunity

Join our team of experts as a Cloud Support Engineer and be part of a dynamic organization that is shaping the future of cloud computing. As a Cloud Support Engineer, you will have the opportunity to work on a broad spectrum of technical issues and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Your Key Responsibilities

  1. Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
  2. Interact with leading engineers around the world.
  3. Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
  4. Drive customer communication during critical events.

Requirements

  • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
  • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
  • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).

Preferred Qualifications

  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).


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