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Service Delivery Professional

1 month ago


Cape Town, Western Cape, South Africa Dye & Durham Full time

This is a rewarding opportunity to join Dye & Durham, a global leader in legal technology, as a Service Delivery Professional - Client Support Specialist. We offer competitive salaries and a range of benefits, including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Company Overview

Dye & Durham is a leading provider of software solutions for the legal industry, with a focus on practice management, data insights, and due diligence. Our integrated solutions help solicitors run their firms more efficiently, from client acquisition to case management and legal accounting.

Job Description

In this role, you will be responsible for delivering exceptional service and support to our clients, using and operating automated call distribution phone software. Your key responsibilities will include attending to bookkeeping-related client tickets, answering telephone calls, and interacting with customers to provide and process information in response to inquiries, concerns, and requests about our products and services.

Required Skills and Qualifications
  • Experience in a customer service/call centre role, preferably with basic bookkeeping knowledge.
  • Ability to effectively communicate verbally and in writing, with proper phone etiquette and effective listening skills.
  • Multitasking capabilities, with the ability to stay organized and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office, specifically Outlook, Word, and Excel, as well as a good understanding of computer operating systems (Windows/Mac/Linux) and SQL.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary: R450,000 per annum
  • Healthcare and pension plans
  • Company discounts and wellness programs
  • Paid days off to move house or volunteer for your favourite charity

At Dye & Durham, we strive to be visionaries, always looking for ways to improve and innovate. If you share our passion for solving complex problems and making a real difference in the lives of our clients, then this could be the perfect opportunity for you.