Customer Service Engineer

7 days ago


Cape Town, Western Cape, South Africa MBR Partners Full time
About the Position

We are seeking a skilled Customer Service Engineer to join our team at MBR Partners. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities
  • Customer Support: Provide day-to-day support for all company's software and systems deployed at international telecommunications network operators.
  • Issue Resolution: Troubleshoot and resolve complex technical issues with our software and systems deployed at international telecommunications network operators.
  • Knowledge Sharing: Share your knowledge and experience with junior support engineers to ensure their growth and development.
  • Process Improvement: Continuously look for ways to improve processes and procedures to increase efficiency and quality.
Requirements
  • Technical Expertise: Good SQL knowledge is essential, while PLSQL, Oracle APEX skills, and Bash scripting will be beneficial.
  • Communication Skills: Excellent communication skills and ability to work with all levels in customer organization - engineering, middle management, executive management.
  • Problem-Solving Skills: Strong problem-solving skills and accurate forecasting of effort required and closing timeframe are necessary.
  • Client Focus: Ability to focus on client needs and provide solutions that meet their requirements.


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