Retail Operations Manager
2 weeks ago
At HR Supreme, we are seeking a highly skilled Retail Operations Manager to lead our liquor store in Thaba Nchu. The ideal candidate will have a proven track record in managing teams and driving business growth.
Job Description
We offer a competitive salary based on experience and qualifications, with potential for performance-based incentives. The estimated salary is R550,000 per annum.
About the Role
- Operational Management: Ensure the store operates efficiently and meets sales and profit targets. Implement and monitor operational policies and procedures. Manage stock levels, ordering, and inventory control to minimize shrinkage.
- People Management: Lead, motivate, and develop a team of employees to deliver excellent customer service. Conduct regular performance reviews, providing constructive feedback and identifying training needs. Manage work schedules and allocate tasks effectively to ensure smooth operations.
- Labor Relations: Handle all labor-related issues, including conflict resolution, disciplinary actions, and grievances. Ensure compliance with labor laws and company policies. Build a positive working relationship with staff and ensure a harmonious work environment.
- Financial Management: Prepare budgets and monitor financial performance. Analyze sales data and implement strategies to improve profitability. Ensure accurate cash handling and banking procedures.
- Compliance and Risk Management: Ensure adherence to all liquor licensing laws and health and safety regulations. Manage risk by maintaining a secure and compliant store environment. Conduct regular audits to ensure compliance with company policies.
- Customer Service: Drive a customer-centric culture within the store. Address customer complaints promptly and professionally. Maintain high standards of store cleanliness and product presentation.
Requirements
- Minimum 5 years of experience in retail management, preferably in the liquor or FMCG industry.
- Strong background in people management with a focus on labor relations and conflict resolution.
- Proven ability to manage operational and financial aspects of a business.
- Proficiency in stock management, budgeting, and reporting.
- Excellent communication, leadership, and problem-solving skills.
- Relevant tertiary qualification in Business Management, HR, or related field will be an advantage.
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