Senior Retail Operations Manager

1 month ago


Bloemfontein, Orange Free State, South Africa CTM Full time

We are seeking a highly skilled Senior Retail Operations Manager to oversee the day-to-day activities and sales performance of our store in South Africa. This role requires a results-driven individual with excellent leadership skills to manage operations independently under pressure while delivering exceptional customer service and ensuring team success.

Key Responsibilities:
  • CUSTOMER SERVICE & SALES:
    • Provide top-notch customer service to drive sales growth
  • OPERATIONS & INVENTORY MANAGEMENT:
    • Manage inventory levels, stockroom organization, and merchandise presentation
    • Maintain a clean and organized store environment
  • TEAM LEADERSHIP & ADMINISTRATION:
    • Lead, motivate, and develop a high-performing sales team
    • Manage payroll, scheduling, and performance evaluations

Requirements:

  • ENTREPRENEURIAL MINDSET & INNOVATIVE THINKING: Identify opportunities for growth and implement strategies to increase sales
  • ACCOUNTABILITY & RESULTS-DRIVEN: Achieve operational and sales objectives, meeting performance goals within set timelines
  • MANAGEMENT EXPERIENCE: 2+ years of management experience in the retail environment (preferably within the group)
  • SKILLS & QUALIFICATIONS:
    • Proficiency in SAP software and Microsoft Excel/Word
    • Strong organizational skills and attention to detail
    • Excellent communication and interpersonal skills (Fluent in English and Afrikaans)
    • Proven success in sales with a passion for driving results
  • AVAILABILITY: Willingness to work flexible hours, including weekends and public holidays
  • EDUCATION: Matric or equivalent qualification

Salary: R250,000 - R350,000 per annum (dependent on experience)



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