Administrative Support Professional

3 weeks ago


Pietermaritzburg, KwaZulu-Natal, South Africa Intercare Full time

ABOUT

At Intercare, our purpose is to make people feel better. As ambassadors of the Intercare brand, our values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation guide everything we do. We are currently seeking a highly skilled individual to join our team as a Receptionist, providing quality customer service and administrative support aligned with our overall business strategy.

Intercare Polokwane Medical and Dental Centre, situated in Pietermaritzburg, KZN, is a dynamic healthcare company focusing on offering value-based healthcare to patients. The successful candidate will provide professional customer service by facilitating the patient administration process, ensuring a smooth and efficient experience for all patients.

DUTIES & RESPONSIBILITIES

  • Provide efficient and friendly telephone services to patients.
  • Assist patients in accurately completing forms and documenting all information in accordance with internal policies and procedures.
  • Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
  • Direct customers to the appropriate location, services and Professional.
  • Ensure patient confidentiality at all times according to POPIA.
  • Ensure the reception area is always neat and tidy.
  • Refer all emergency cases to the nurse's station according to protocol.
  • Assist patients with basic account queries and escalate as necessary.
  • Collect all co-payments and account balances according to Intercare policies and procedures.
  • Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

  • Minimum qualification: Grade 12.
  • Previous experience in a customer-focused service environment, e.g. reception, will be advantageous.
  • Computer proficient.
  • GoodX system experience will be advantageous.


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