Administrative Support Professional
3 weeks ago
ABOUT
At Intercare, our purpose is to make people feel better. As ambassadors of the Intercare brand, our values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation guide everything we do. We are currently seeking a highly skilled individual to join our team as a Receptionist, providing quality customer service and administrative support aligned with our overall business strategy.
Intercare Polokwane Medical and Dental Centre, situated in Pietermaritzburg, KZN, is a dynamic healthcare company focusing on offering value-based healthcare to patients. The successful candidate will provide professional customer service by facilitating the patient administration process, ensuring a smooth and efficient experience for all patients.
DUTIES & RESPONSIBILITIES
- Provide efficient and friendly telephone services to patients.
- Assist patients in accurately completing forms and documenting all information in accordance with internal policies and procedures.
- Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure the reception area is always neat and tidy.
- Refer all emergency cases to the nurse's station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect all co-payments and account balances according to Intercare policies and procedures.
- Execute and adhere to daily cash-up and banking processes.
REQUIREMENTS
- Minimum qualification: Grade 12.
- Previous experience in a customer-focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
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