Network Infrastructure Engineer
2 months ago
We are seeking a highly skilled Network Infrastructure Engineer to join our team at Dimension Data. As a Network Infrastructure Engineer, you will be responsible for ensuring the smooth operation of our clients' networks and providing expert technical support.
Key Responsibilities:
• Troubleshoot and resolve complex network issues, including routing, performance, and connectivity problems.
• Collaborate with cross-functional teams to resolve major customer issues and participate in root cause analysis to prevent future incidents.
• Continuously review and enhance existing network capabilities and features, and provide rotational after-hours escalation services.
• Maintain and administer WAN solutions, including software, hardware, and tools, and interface with customers to understand Change of Service requests.
• Collaborate with cross-organizational teams to promote efficient business processes and manage customer communications and expectations.
Requirements:
• A degree in Information Technology or Computer Science or related field.
• Pertinent Technology specific certifications – Cisco CCNA.
• At least 4-5 years of work experience in a technical implementation engineering or similar role, with expertise in Cisco, Fortinet, or PaloAlto technology.
· Strong understanding of SD-WAN and basic IPT skills.
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