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Customer Service Ambassador

2 months ago


Pretoria, Gauteng, South Africa Affinity Services Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Affinity Services. As the primary point of contact for our clients, you will be responsible for delivering exceptional service and resolving issues in a timely and friendly manner.

Key Responsibilities
  • Customer Interaction: Serve as the main point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues in a timely and friendly manner.
  • Problem Solving: Handle customer complaints or issues by investigating the problem, providing solutions, and following up to ensure complete satisfaction.
  • Product & Service Knowledge: Stay up-to-date on our services and products to accurately assist customers and provide them with the best possible experience.
  • Order & Account Management: Assist customers with order inquiries, updates, returns, and processing payments, ensuring their accounts are up to date.
  • Follow-Up: Make follow-up calls or send emails to customers after resolving issues to ensure they are happy with the resolution and overall experience.
  • Collaboration: Work closely with other departments to escalate issues, communicate customer feedback, and provide insight into potential improvements.
  • Data Management: Accurately record customer interactions and issues in the CRM system, keeping detailed logs for reference and reporting purposes.
Requirements
  • A minimum of a Matric certificate is required.
  • Previous experience in customer service or a related role is highly preferred.
  • Proficient in Microsoft Office and customer management software.
  • Strong interpersonal skills with a customer-first attitude.
Why Affinity Services
  • Supportive Team Environment: Join a collaborative team where your contributions are valued and your ideas welcomed.
  • Career Growth Opportunities: We offer training, mentorship, and career development paths within the company.
  • Impactful Role: You'll be an integral part of our client relations, making a real difference in the customer experience.
  • Competitive Salary & Benefits: Enjoy a competitive salary and benefits package recognizing your hard work and dedication.

We're excited to hear from you and explore how you can contribute to our team's success.