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Technical Support Specialist

1 week ago

Pretoria, Gauteng, South Africa Rbuk Legal Limited Full time

Company Overview

Rbuk Legal Limited is a dynamic and innovative legal services provider that values technical expertise and customer service.

Job Description

We are seeking a highly skilled Technical Support Specialist to administer, troubleshoot, and maintain our Voice and Data Networks. The ideal candidate will have experience with data networking, including implementation of VPN connections, firewall configuration, and network routing.

Key Responsibilities

  • Administer, troubleshoot, and maintain Voice and Data Networks
  • Implement VPN connections, configure firewalls, and manage network routing
  • Provide troubleshooting and technical support via phone, email, and face-to-face to end users
  • Keep end users informed on progress with problem resolution
  • Advise users regarding the product's proper use and address specific user issues
  • Escalate and report on the status of all problems as and when required by management

Requirements

  • 3+ years' experience in a similar role
  • Strong analytical, problem-solving, and decision-making skills
  • Customer service focused
  • Ability to work in a fast-paced environment
  • Valid driver's license and own transport

Benefits

  • Negotiable salary based on experience
  • Medical Insurance
  • Pension
  • Personal development and training program