Career Development Coach
2 weeks ago
Join FourthRev, a pioneering online learning platform, and become an integral part of shaping the future of digital skills education. As our Interim Student Success Manager, you will play a vital role in ensuring learner success and satisfaction.
We are seeking a dedicated professional to support learners enrolled in our career accelerator programs. Your mission will be to provide exceptional guidance, encouragement, and support to learners at every stage of their journey.
Responsibilities:
- Organise and deliver 1:1 learner sessions across multiple time zones, fostering a culture of inclusivity and accessibility.
- Schedule, plan, and promote learner group sessions, facilitating peer-to-peer collaboration and learning opportunities.
- Develop and deliver high-quality content that supports, encourages, and enables learner engagement and success.
- Identify potential blockers for learners and proactively seek solutions to enable progression.
- Develop and maintain documentation to ensure learners have clear, concise course communications.
- Support seamless onboarding of new learners and provide ongoing alumni support.
- Cultivate strong relationships with learners, course facilitators, industry mentors, and career coaches to ensure students reach their learning goals.
- Communicate effectively with learners through various channels, troubleshooting issues, answering questions, and tracking progress.
Requirements:
- Equivalent experience within a similar role, preferably in the education sector or digital skills industries.
- Understanding of the digital skills landscape and its applications.
- Demonstrable experience in managing complex issues and providing excellent administration skills.
- Strong interpersonal and customer service skills, with a coaching training or qualification preferred but not essential.
- Ability to handle sensitive information with tact and confidentiality.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits and flexible working arrangements. If you're passionate about making a difference in the lives of learners and contributing to the growth of FourthRev's mission, we encourage you to apply.
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