IT Infrastructure Manager
2 weeks ago
Key Responsibilities:
- Oversee the management and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file/print services.
- Deploy, configure, and support Windows desktop systems across the organisation.
- Work with our MSP and other vendors to monitor system performance, troubleshoot issues, and optimize system resources to ensure high availability and reliability.
Project and Vendor Management:
- Act as an advocate for change within the organisation, joining project teams and acting as a stakeholder for technology.
- Ensure value for money and good return on investment when negotiating contracts or procurement on behalf of the company.
Salesforce Management & Administration
- Manage end user access to our production and test Salesforce environments.
- Develop competence with Salesforce interface changes, new fields, custom objects, data extraction and imports.
Vulnerability Management
- Conduct regular vulnerability assessments on IT systems, applications, and network infrastructure.
- Implement and maintain security patches, updates, and configurations in line with best practices.
Backup and Disaster Recovery
- Develop, implement, and maintain backup strategies and disaster recovery plans to ensure data integrity and system availability.
- Regularly test and update disaster recovery plans to align with business continuity requirements.
User Support and Training
- Provide 1st and 2nd level support to end-users for escalated IT issues when required.
- Conduct training sessions and create user guides to enhance user proficiency with IT systems.
Competencies required include:
- 5 years of experience in a technology role, ideally within the financial services sector.
- Strong problem-solving skills and the ability to work under pressure.
- Familiarity with backup solutions, disaster recovery planning, and execution.
- Relevant certifications such as CompTIA Security.
The ideal candidate will have a background in IT Management within the financial services industry and have a good understanding of working within regulated jurisdictions, latest cyber security developments, and a proven track record of vendor management and procurement.
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