Customer Service Engineer

1 month ago


Pretoria, Gauteng, South Africa beBee Professionals Full time

beBee Professionals is looking for a Customer Service Engineer to join our team. The successful candidate will be responsible for providing technical support to customers via phone, email, and other channels. The ideal candidate should have excellent problem-solving skills, be able to work independently, and have a strong customer service orientation.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other channels
  • Troubleshoot customer issues and provide solutions
  • Document customer interactions and solutions
  • Monitor customer satisfaction levels
  • Identify and escalate issues to appropriate personnel

Requirements:

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in a technical support role
  • Excellent problem-solving skills
  • Strong customer service orientation
  • Ability to work independently
  • Excellent written and verbal communication skills


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